Vacancy expired!
Job Description
TheBusiness Systems Analyst is the key liaison between a high profile client and the Merkle Technology Teams. This is a highly visible position, as the Business Analyst elicits and drives requirements and initiatives at multiple levels of detail for a Merkle client(s). The Business Systems Analyst should have a strong attention to detail and is entrusted with accurately documenting requirements and acceptance criteria for a project.
- Serve as cross functional liaison across multiple Merkle operating groups (e.g. Technology Services, Agency, Analytics, Management Consulting) involved in the total solution (traditional and digital marketing).- Contribute as a project cross functional team.- Participate in deep dive sessions with end users and subject matter experts as a means to elicit business logic.- Support and influence the BSA Center of Excellence through support of best practices and sharing insights within the BSA Community (managed services and implementation). - Provide consultative expertise (Internal & External)- Collaborate with Merkle internal teams supporting BSA's talent management activities, Implementation best practices, resource management, and financials.- Ensure the enablement of a smooth transition and maintenance of the solution into production, working with internal team members, end users, and supporting facilitating change requests with the broader team using a defined change management process.- Lead data asset analysis for the incoming data to understand how data relates to business requirements and business rules.- Responsible for written requirements specifications (business, functional, STT, FLD) from initial creation, through change management and solution delivery.- Interface with the client, third-party vendors, and multi-disciplinary teams within Merkle to develop the solution- Manage and/or mentor less senior BSAs within the Implementation team and client projects ensuring BSA Deliverables.- Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail across key supporting documents.- Provide input into the functional design of solution data integration, in cooperation with systems analysts, leveraging multiple traditional inputs (Customer, Transaction, Promotion History).- Adherence and input provided to project management regarding schedule, scope, risks, and cost tradeoffs.- Utilize and provide recommendations regarding BSA best practices.- Serve and support other BSAs as the functional point of contact for the solution during design and development, working through data and design questions/issues as they arise.- Work closely with the Quality Assurance discipline or lead this discipline on small projects definition and execution of a test plan, which will include internal testing and user acceptance testing.- Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail.- Develop and deliver account cross-training and knowledge sharing.- Willingness to travel when necessary.- Work with remote and global colleagues (e.g. London, Shanghai) and the associated schedule flexibility required due to multiple time zones.
Qualifications
- Risk Awareness and mitigation skills- Knowledge and ability to use SQL skills.- Ability to identify and work with others to arrive at creative solutions that are not readily apparent and to turn unclear facts into logical patterns and concepts.- Ability to thrive in a fast-paced environment and rapidly master complex data structures.- Fundamental understanding of relational database design concepts [e.g. table design, table relationships (e.g. one-to-one, one-to-many), primary and foreign key designations, etc.].- 3+ years experience in client facing roles, specifically leading Discovery/JAD sessions of cross functional teams.- 3+ years experience with writing detailed requirement documentation.- 3+ years experience working with IT methodologies [e.g. Systems Development Life Cycle (SDLC) and/or Waterfall, Agile].-Experience working cross-functionally and with remote team members.-Fundamental understanding of Data Driven Marketing, especially: Database Marketing, Direct Marketing, Email Marketing, Interactive Marketing, Digital Marketing.-Knowledge of Customer Data Integration – both known and anonymous customers – processes and best practices is a Plus.
Additional Information
At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.
Merkle
fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers.We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere.All your information will be kept confidential according to EEO guidelines.
Vacancy expired!