Job Details

ID #50013268
State Arkansas
City Little rock
Job type Permanent
Salary USD TBD TBD
Source TYLER TECHNOLOGIES INC
Showed 2023-05-28
Date 2023-05-27
Deadline 2023-07-26
Category Et cetera
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Director of Operations

Arkansas, Little rock, 72201 Little rock USA

Vacancy expired!

Are you interested in finding new ways to solve problems, and leverage technology to improve the lives of Arkansans? Tyler Technologies is currently looking to hire a Director of Operations for our Arkansas operation. Our small team of passionate, talented project managers, software developers and designers build and operate many of the online services that Arkansas citizens use every day. We are looking for an individual to help us build and promote digital government in our state.

The Director of Operations is a key part of the management team with varied and broad responsibilities, including project management, product implementation, marketing and customer service. The Director of Operations is first and foremost a leader who ensures that each team is operating efficiently and effectively. This position serves as a backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with government partners to build and maintain relationships.

KEY RESPONSIBILITIES

  • Lead and inspire a team of professional technologists and project managers
  • Provide guidance and oversight to teams responsible for key aspects of the business
  • Develop strategies for growth and execute on tactics that will improve effectiveness and accelerate progress toward our mission
  • Oversee marketing and public relations
  • Seek out and implement improvements to all aspects of the business
  • Manage complex and key eGovernment projects
  • Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals based on scope of work
  • Assist the General Manager with reports, presentations and meetings with government partners in the Little Rock area and at conferences and tradeshows around the state
  • Work closely with the Director of Technology and leadership team to ensure effectiveness of all teams
  • Ensure quality and timeliness of marketing and project management deliverables, including compliance with established company processes and standards
  • Oversee and enhance project management process
  • Manage application project queue and priorities
  • Conduct regular meetings with team on status of completed and ongoing projects, and assist with priorities and decision-making
  • Understand and document requirements (business analysis and writing) and train others to perform and document requirements gathering for digital government project.
  • Manage Service Desk operations; act as the escalation point and develop strategies for improvement
  • Position is remote-first; however, as a leader in the company this position is expected to meet in person frequently with government partners in the Little Rock area and with team members.
  • Some travel may be required

Location

Little Rock, Arkansas

Qualifications

  • Excellent written and verbal communication skills required
  • Bachelor's Degree in Business Administration, Public Administration, Marketing, Communications or similar field
  • Minimum five years related job experience
  • Minimum two years of experience managing teams, both in person and remote
  • Desire to work in a fast-paced, entrepreneurial environment
  • Knowledge of payment processing and government technology industry standards and trends
  • Experience working with Arkansas state and local government a plus
  • Self-motivated with a strong drive for achieving results
  • Must be able to demonstrate leadership of initiatives that have driven revenue growth
  • Must be able to demonstrate customer service delivery improvements
  • Must live in the Little Rock, Arkansas area

SUPERVISORY RESPONSIBILITY

This position is responsible for the success of the business side of the operation and will be responsible for the Project Management and Service Desk teams.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Apply Online Requisition Number:2023-2912 #DICENIC Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Vacancy expired!

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