Job Details

ID #15571884
State Arkansas
City Rogers
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Denken Solutions
Showed 2021-06-18
Date 2021-06-18
Deadline 2021-08-17
Category Et cetera
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Field Services Specialist Client Support

Arkansas, Rogers, 72756 Rogers USA

Vacancy expired!

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

Title: Field Services Specialist Client Support

Location: Rogers, AR

Duration: 6 Months

Job Description of Responsibilities: The job responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile technology solutions.

Hardware:
  • Must be familiar with HP laptops/desktops, HP printers and MFP's, air cards, mifi's, and variety of mobile handheld devices including Blackberries, iPhones and various Smartphones using tethering and mobile hotspot technology.
  • This will include a mixture of basic and advanced troubleshooting skills of all devices listed. Knowledge of Mac's would be a plus.

Software:
  • Must be familiar with Windows 7, 8 and 10 Operating Systems.
  • Must have skills to perform troubleshooting for any hardware/software related issues and skills to research and correct the problem.
  • This will include but not be limited to the Operation Systems (Windows7), Office 2010 and 2013, and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools (Active Directory, Computer Management), PC-to-PC connectivity software, data compression tools, and a basic knowledge of DOS commands.
  • Must have strong skills for remote setup /access using any internet service provider/carrier and any type of home/hotel configurations.
  • In addition, must have familiarity with networking processes.
  • Must be personable and able to communicate at the client level, work closely across the IT organization, and most important function well in a team atmosphere.
  • Must have the ability to diagnose and resolve client issues over the phone as well as face-to-face

Vacancy expired!

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