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ID #45928263
State California
City Agorahills
Job type Contract
Salary USD US55 - US60 per hour US55 - US60 per hour
Source Ledgent Technology
Showed 2022-09-23
Date 2022-09-22
Deadline 2022-11-20
Category Et cetera
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Change Management

California, Agorahills, 91301 Agorahills USA

Vacancy expired!

Our Financial Services client is looking for a Change/Problem Manager

Responsible for managing production incidents and outage events within the Information Technology division. Provides leadership and coordination across infrastructure, application, and partner teams to quickly remediate production issues and reduce mean time to resolution. Ensures appropriate managerial relationships are established and maintained to build and strengthen trust regarding incident management resolution and serves as a focal point for escalation of issues to be resolved. Facilitate ITIL standards adherence.

Hours: Full-Time

Pay: 55-60 per hour

Location: Remote

Duration: 6+ Months

Responsibilities:
  • Manage incidents and outages
  • Manage the review, assignment and classifications of incidents, outages and problem cases
  • Actively engage with operations teams and engineers, and manage the involvement of application development and other areas in the change and problem management process
  • Create and review incident and problem management reports and identify action plans to improve key performance indicators as necessary
  • Introduces key ITIL disciplines and practical project management techniques to programs
  • Ensure proper usage of incident, outage, problem and change management systems and processes
  • Perform quality assurance on completed incident, outage, problem investigations and change management records
  • Conduct Root Cause Analysis (RCA), Postmortem and Problem Management meetings
  • Define reporting requirements needed in the management of the incident, outage, and problem management processes
  • Review incident, outage, and problem processes, identify trends and recommend improvements
  • Make recommendations for resolution and improvements to mitigate risk and prevent the replication of problems across systems
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Qualifications:
  • ITIL framework certification
  • Strong analytical and project management skills
  • Ability to manage an incident/outage bridge with 50+ technical and business stakeholders
  • Ability to manage competing priorities and operate under pressure
  • Ability to adjust schedule based on business needs
  • Ability to be proactive, take action and anticipate opportunities
  • Ability to guide and assist in technical troubleshooting during an incident/outage
  • Excellent management, interpersonal, communication, presentation, and organizational skills
  • The ability to lead cross functional teams effectively at all levels of the organization
  • Coordination skills: managing (complex) IT technical investigations
  • Familiarity with New Relic, SumoLogic, Opsview, CloudWatch or other monitoring/logging tools used in the troubleshooting, identification, and resolution of an issue
  • Advanced knowledge of incident, outage, problem and change management
  • Experience managing 24/7 Application, Infrastructure and/or Operation teams preferred
  • Experience supporting Application and Infrastructure in AWS preferred
  • Financial Services and, if possible, mortgage industry experience preferred

Benefits:We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your commitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!

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