Vacancy expired!
- SCCM
- Windows Admin
- Minimum of 1-2 years of service desk technician or IT helpdesk support
- CompTIA A+ Certification preferred but not required
- Strong client OS background including Windows 10 and MacOS
- Strong HW and SW troubleshooting skills in a fast paced environment required
- Strong Hands-On Troubleshooting skills a MUST
- Customer service oriented and able to handle multiple tasks
- Proficient in general computer skills (MS Office, PDF, Adobe Suite, web browsers, etc)
- Excellent written and oral communcation skills
- Ability to effectively communicate with internal and external customer
- Ability to identify and troubleshoot computer problem
- Ability to work independently and to carry out assignments to completion
- Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing great customer service
- Provide on-site daily ITIL based service desk operations including
- Customer incident management
- Problem management escalation
- Interface with higher technical levels for efficient and timely server, client, application, and infrastructure issues
- Evaluate system related issues; troubleshoot, isolate and resolve issues
- Troubleshoot system issues and resolve in a professional, timely, and customer-centric manner
- Define and document best practices, solution, and support procedures. Author KBA's ad needed
- Maintain inventory and asset configuration documentation
- Cross-train with team members on existing and new technologies
- Interact with end users and staff at the technical level, as required
- Manage and resolve Service Desk tickets to support employees and contractors
- Continously identify, measure, and improve IT area processes
- Assist in Network Administration activities and troubleshoot network connectivity issues
- Create and maintain documentation as required
- Perform IT duties as they relate to support of remote working
- Run diagnostic programs, isolates problem, and implements solutions with approval
- If not solution is availble, Tier 1 personnel escalates incidents to Tier 2 or Tier 3
- Other duties as assigned
- CompTIA A+ (Preferred)
- ITIL (Preferred)
Vacancy expired!