Vacancy expired!
- Minimum of 2-3 years of service desk technician or IT helpdesk support
- Windows Admin
- SCCM
- Strong Hands-On Troubleshooting skills
- Strong client OS background including Windows 10 and MacOS
- Strong HW and SW troubleshooting skills in a fast paced environment required
- Customer service oriented and able to handle multiple tasks
- Proficient in general computer skills (MS Office, PDF, Adobe Suite, web browsers, etc.
- Excellent written and oral communication skills
- Ability to effectively communicate with internal and external customer
- Ability to identify and troubleshoot computer problems
- Ability to work independently and to carry out assignments to completion
- Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing great customer service
- Provide on-site daily ITIL based service desk operations including:
- Customer incident management
- Problem management escalation
- Interface with higher technical levels for efficient and timely server, client application and infrastructure issues
- Evaluate system related issues, troubleshoot, isolate and resolve issues
- Troubleshoot system issues and resolve in a professional, timely, and customer-centric manner
- Define and document best practices, solution, and support procedures.
- Maintain inventory and asset configuration documentation
- Cross-train with team members on existing and new techniques
- Interact with end users and staff at the technical level, as required
- Manage and resolve Service Desk tickets to support employees and contractors
- Continuously identify, measure and improve IT area processes
- Assist in Network Administration activities and troubleshoot network connectivity issues
- Create and maintain documentation as required
- Perform IT duties as they relate to support of remote working
- Run diagnostic programs, isolates problem, and implements solutions with approval
- If no solution is available, Tier 1 personnel escalates incidents to Tier 2 or Tier 3
- Other duties as assigned
- CompTIA A+ (Preferred, but not required)
Vacancy expired!