Job Details

ID #8654715
State California
City Alisoviejo
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source GAVS Technologies
Showed 2021-01-27
Date 2021-01-22
Deadline 2021-03-23
Category Et cetera
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IT Support Technician

California, Alisoviejo, 92656 Alisoviejo USA

Vacancy expired!

GAVS Technologies is hiring for a Prestigious Healthcare client in Aliso Viejo, CA.

Position is working on-siteQualifications:
  • Minimum of 2-3 years of service desk technician or IT helpdesk support
  • Windows Admin
  • SCCM
  • Strong Hands-On Troubleshooting skills
  • Strong client OS background including Windows 10 and MacOS
  • Strong HW and SW troubleshooting skills in a fast paced environment required
  • Customer service oriented and able to handle multiple tasks
  • Proficient in general computer skills (MS Office, PDF, Adobe Suite, web browsers, etc.
  • Excellent written and oral communication skills
  • Ability to effectively communicate with internal and external customer
  • Ability to identify and troubleshoot computer problems
  • Ability to work independently and to carry out assignments to completion
  • Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing great customer service
Responsibilities:
  • Provide on-site daily ITIL based service desk operations including:
    • Customer incident management
    • Problem management escalation
    • Interface with higher technical levels for efficient and timely server, client application and infrastructure issues
  • Evaluate system related issues, troubleshoot, isolate and resolve issues
  • Troubleshoot system issues and resolve in a professional, timely, and customer-centric manner
  • Define and document best practices, solution, and support procedures.
  • Maintain inventory and asset configuration documentation
  • Cross-train with team members on existing and new techniques
  • Interact with end users and staff at the technical level, as required
  • Manage and resolve Service Desk tickets to support employees and contractors
  • Continuously identify, measure and improve IT area processes
  • Assist in Network Administration activities and troubleshoot network connectivity issues
  • Create and maintain documentation as required
  • Perform IT duties as they relate to support of remote working
  • Run diagnostic programs, isolates problem, and implements solutions with approval
  • If no solution is available, Tier 1 personnel escalates incidents to Tier 2 or Tier 3
  • Other duties as assigned
Certifications:
  • CompTIA A+ (Preferred, but not required)

Vacancy expired!

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