Job Details

ID #2223427
State California
City Altadena
Full-time
Salary USD TBD TBD
Source 24 Hour Fitness, INC.
Showed 2019-05-05
Date 2019-05-06
Deadline 2019-07-05
Category Et cetera
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Service Representative Night - Altadena

California, Altadena 00000 Altadena USA

Vacancy expired!

LOCATION 2180 Lincoln Ave Bldg 4 Altadena CA 91001At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.Description :The Service Representative Night (SRN) provides customer service support to the club members and guests.

Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code

Responsible for assisting and directing members/guests

Monitoring incoming inquiries and ensuring proper check in procedures are followed

Essential Duties & Responsibilities :

Member Check in/Customer Service

Greet all incoming members

Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages

Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.

Keep front desk area and lobby clean, clutter free, and orderly/organized

Clean and organize lobby, and weight and cardio rooms

Record equipment, facility, and janitorial issues on the Maintenance Logs

Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low

Qualifications :

Preferred prior overnight shift experience

Must have 6-12 months experience in customer service function

Experience operating multiple phone lines preferred

Basic Computer Skills

Certifications / Educational Requirements :

High School Diploma or GED required

Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)

Physical Requirements :

While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms

Frequently required to lift and/or move up to 25 lbs.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.FUNCTIONAL GROUP OperationsFULL-TIME Part-time

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