Vacancy expired!
Description
The Clinical Support Specialist plans, implements, maintains and provides technical support and training for the Electronic Health Record and EHR-related packages.DUTIES AND RESPONSIBILITIES for this Clinical Support Specialist include;1.Acquire and maintain complete knowledge of functional areas of supported electronic medical and dental record applications.2.Participate in workflow process redesign efforts.3.Function as primary support for all EHR application functions.4.Accountable for clinician adaptation to and optimization of the documentation and ordering tools within the EHR and EDR applications.5.Evaluate and analyze changes and new functionality for EHR and EDR applications utilizing change management documentation.6.Develop and maintain a Master Training Plan for the implementation of EHR and EDR applications/processes.7.Develop training materials to facilitate adaptation and user understanding of functionality.8.Develop and update documented process for EHR and EDR application downtime contingency.9.Coordinate and lead training sessions with end users.10.Ensure training is scheduled and completed for new users.11.Test and troubleshoot problems with EHR and EDR applications. Determine if the errors are procedural or system application deficiencies.12.Test and troubleshoot new modules, upgrades, and patches in EHR & EDR applications.13.Provide user support and training, as needed, by monitoring help desk tickets and staff phone call. Refer issue to a higher level of support when needed.14.Maintain knowledge of current technological developments/trends as related to duties.15.Work with IT staff and Clinical Systems Administrator to analyze, plan, test, recommend and implement hardware and software directly related to electronic health systems.16.Design and customize clinical templates, provider order sets, note titles, and GUI screen views, as appropriate.17.Provide on-going system evaluation and maintenance to ensure optimal performance and utilization.18.Understand and promote the mission, vision, and values of the company both in the workplace and in the community.19.This role is required to occasionally participate in the company sanctioned community health events such as health fairs.20.Maintain compliance with all state and federal laws and regulations, as they pertain to position including; HIPAA, Scope of Practice, Accreditation Standards, OSHA, and the Agency's Policies & Procedures.21. Other duties as assigned. Requirements 1. Minimum 4 years experience in direct patient care (clinical, nursing, or allied health) or2 years experience in clinical applications support in the healthcare industry or adegree in Medical Informatics.2. Comprehensive understanding of clinical workflow and healthcare based informationtechnology preferred.3. Ability to work on multiple, concurrent, complex projects and prioritize urgency of eachproject.4. Ability to provide a range of systems training and support activities for end users ofvarying skill levels.5. Knowledge of Health Care Delivery System and HIPAA Security requirements preferred.6. Demonstrated ability to communicate effectively with peers and superiors, speak infront of groups and write policies, procedures, memoranda and training materials.Ability to operate and communicate effectively while under pressure is essential.7. Knowledge of computer maintenance, software support, cabling, security, hardwareselection and installation preferred.8. Able to work after-hours and on weekends, as needed. Available by phone afterhoursand on weekends, as needed.9. Ability to travel for training and to both clinic sites, as needed.10. Current and in good standing: CDL, Vehicle insurance and DMV printout Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.Vacancy expired!