Vacancy expired!
- Responsible for responding to Tier 1 application support tickets.
- Resolve end user application issues
- Performing analysis of root causes.
- Performing user administrative tasks within the application.
- Oversee support ticket escalations to business and technical teams.
- Perform troubleshooting activities and ensure that application updates do not cause unforeseen problems elsewhere within the applications
- Collaborate with cross-functional teams and stakeholders to resolve issues.
- Developing knowledge base articles for reoccurring problems.
- Developing recommendations for procedures to prevent problems.
- Apply software QA methodology in the testing of Salesforce solutions and custom development
- Validate that user expectations are achieved during the testing process.
- Review user requirements documents to ensure that requirements are testable.
- Create test cases and test plans for supported applications.
- Ensure all test data is recorded in Test Management Tools such as Zephyr and Jira.
- Degree in a technical field or equivalent professional experience.
- Customer service experience either internally to an organization or externally.
- Excellent technical and computer skills.
- Excellent problem-solving skills.
- Excellent written and verbal communication skills
- Detail and deadline oriented
- Strong organization skills
- Good work ethic
- Knowledge of Zendesk,Jira, Zephyr and Salesforce a plus.
Vacancy expired!