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Description
Responsibilities:•Partner with Account Directors to develop a joint success plan for customers•Proactively guide clients through every step of the customer journey - from pre-sales to implementation to invoicing - to ensure a seamless and successful experience•Manage and own project plans, details and logs.•Identify schedule deviations or challenges, and hold multiple internal and customer teams accountable for keeping their portion of projects on track. Understand and monitor various program reporting tools.•Manage all post-sales activity including:oEnsure resource availability and allocationoActively review upcoming projects and ensure all projects are delivered on-time, within scope and within budget - troubleshoot, resolve and/or escalate potential issuesoCreate and maintain comprehensive project log and documentationoMiscellaneous admin tasks•Develop a technical understanding of our LMS platforms to provide customer assignment, login and reporting support. Escalate more technical troubleshooting to internal technology experts and ensure resolution.•Continuously improve the customer experience by connecting the value and benefit of the products to client needs and objectives.•Constantly assess "health checks" for your customers to maintain momentum and drive satisfaction, adoption, and retention.•Develop and execute on an internal and external communication plan to keep stakeholders informed of progress.•Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention.•Maintain a deep understanding of our products and educate customers about the most relevant features for their specific requirements.Requirements:•Minimum 5 years of experience in project management-strong preference for project management experience within a content agency or consulting services context•Bachelor's degree in Marketing, Business, Communications, or similar•Ability to self-manage while managing assigned teams and projects under tight deadlines.•Excellent Communication - both written and verbal•Motivated, self-starter•Solid organizational skills including attention to detail and multi-tasking skills•Ability to remain calm under pressure•Team Player Requirements Client Relations, Account Management, Cross Functional Project Management, Project Management The Creative Group (TCG), a Robert Half company, matches creative, digital and marketing professionals with some of the best companies on a freelance, project or direct-hire basis. At TCG, we understand that you have a real passion for your work, and we spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our personalized approach, innovative matching technology and global network with local market expertise help you find the creative, marketing and digital jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local TCG office ator visit www.roberthalf.com/jobs/creative-group to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Vacancy expired!