Account Manager Large Property Brea CA

Title: Account Manager Large Property Brea CALocation: United States-California-BreaJob Number: 1901305 Commercial Market Large Property WHAT ARE THE RESPONSIBILITIES OF THE POSITION? Supports Underwriting in the sales acquisition process. Provides support for Commercial Middle Market new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business. Serves as the point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems. Job Duties/Accountabilities Sales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection. Responsible for reviewing, preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies. Workload/Desk Management: Responsible for handling high volumes of transactions. Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business). Multi-task, prioritize and manage daily work activities. Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to done and effectively continue the work and respond to customers as needed. Maintains an effective pending/diary/follow-up system. Maintains a professional/organized work area. Required Competencies: Understands and Supports Organizational Vision and Strategy and Embraces Change Stays current on issues potentially impacting his/her work, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframesSeeks information about the vision and strategies for his/her team, department and The Hartford overallPossesses the necessary knowledge of business concepts to achieve business resultsWorks Effectively – Is Autonomous and Thinks Critically Manages own time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframesIdentifies the benefits and opportunities of change and quickly alters approaches to implement and support change effortsModifies own work activities and methods to eliminate waste and inefficiencyAttends Regional Office Meetings to understand priorities of the Office and works hand in hand with the Underwriter to achieve Regional Office GoalsPursues Self Development Constantly seeks opportunities to learn and acquire new skillsEnsures that lessons learned are applied to future situationsStrives to learn and understand dynamics of the territory, Book of Business KnowledgeBuilding effective relationships and partnerships Words and actions are consistent; demonstrates company core values and principlesIs open and honest in all dealings internally and externally; treats others with fairness and respectSeeks to resolve conflicts in a productive manner without assigning blame or claiming creditSupports others who request assistance and/or informationAdvances collective team mission as well as individual goalsBuilds effective relationships with AgentsValues Customers Acts with appropriate urgency when responding to customer inquiries or requestsSets high standards and continually evaluates self against performance targetsDemonstrates professionalism and establishes credibility and rapport in all customer interactions: Personally enhances The Hartford’s reputationServes as the Single Point of Contact for agents on service related/problem resolutionDemonstrates Effective Communication Skills Listens carefully and asks probing questions to understand others’ needs or perspectives (peers, business partners and customers)Speaks clearly and concisely to effectively convey information or express opinions; clearly explains complex or technical information in a way that is helpful to listenersQuickly comprehends written information and writes effective letters, emails, reports, etc.Keep others informed so there are no unnecessary “surprises”Tailors communication content and method to the audience; anticipates how messages are likely to be receivedQualifications: Prior Commercial Market Insurance industry experience as an Underwriting Assistant or Account Managerat either a company or agency Large Property experience strongly preferredFunctional knowledge of Commercial Lines rating experience Knowledge of the following primary insurance coverage’s: Property College Degree preferredStrong Customer Service and Relationship Building skills requiredEffective Communication Skills / Written and VerbalStrong Customer Service OrientationGood Automation Skills and strong technical abilityProfessional DemeanorProficiency in Microsoft Word, Excel, and Power Point SoftwareWorks AutonomouslyAbility to shift work efforts quickly and make decisions in a fast past environment WHAT ELSE CAN YOU TELL ME? This position is not eligible for the Remote Worker Program and be located on-site in the Brea, CA locationEqual Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression NO AGENCIES PLEASE Job: Account Service OpsPrimary LocationUnited States-California-BreaOther LocationsScheduleFull-timeJob LevelIndividual ContributorEducation LevelHigh School Diploma/GED (±11 years)Job TypeStandardShiftDay JobEmployee StatusRegularOvertime StatusNon-exemptTravelYes, 10 % of the TimePostingMay 8, 2019, 12:41:25 PMRemote Worker OptionNoThe Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.