Job Details

ID #15446127
State California
City Brea
Job type Permanent
Salary USD $75000 - $85000 per annum 75000 - 85000 per annum
Source Vaco Technology
Showed 2021-06-14
Date 2021-06-14
Deadline 2021-08-13
Category Et cetera
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IT Engineer/Technician

California, Brea, 92821 Brea USA

Vacancy expired!

IT Engineer/Technician

Location: Brea, CA

(Unfortunately NO Corp2Corp or 3rd Parties at this time)

IT Technician works to maintain the Company's computer systems and networks. They also help the users of a network to use relevant devices and applications by answering any questions that may arise. An excellent IT technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The primary responsibilities are as follows:

  • Allocation and Maintenance of IT Equipment
  • Diagnose Hardware and Software Issues
  • Document and Maintain IT Inventory
  • Review and Resolve IT Helpdesk Requests
  • Prioritize and Escalate Issues as Necessary

Specific Responsibilities

  • Respond to helpdesk requests in a timely manner
  • Ensure all call details and resolutions are entered into ticketing system according to procedure.
  • Take ownership of a call, seeing it through to closure, and escalating when necessary to next level of support personnel.
  • Onboard new employees
  • Provision new equipment
  • Troubleshoot computer and peripheral devices
  • Network Printer installation / troubleshooting
  • Troubleshoot remote meetings issues. (Zoom, etc.)
  • Maintain inventory of all hardware and software assets
  • Create documentation for IT department and end users
  • Diagnose and resolve a wide range of technical issues remotely over the phone and on-site.
  • Other duties as assigned, may not be IT related
  • Real world experience with common operating systems

Behavioral Skills

  • Ability to work effectively and meet deadlines with minimal supervision
  • Provide training and support to end users
  • Communicate technical solutions in simple, step by step instructions both written and verbally
  • Maintain strict confidentiality

Experience

  • Minimum 4 - 6 years of experience supporting Mac and Windows operating systems and apps, including website administration.
  • Good understanding of computer systems, mobile devices and other tech products.
    • General understanding of phone systems and printing environments.
    • Knowledgeable within IT security and infrastructure.

Vacancy expired!

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