Vacancy expired!
- Handle a large volume of inbound and outbound calls in a timely manner
- Take customer calls and provide accurate, satisfactory answers to queries and concerns
- De-escalate situations involving dissatisfied co-workers; offer patient assistance and support
- Engage in active listening with co-workers to understand their issue and assist with resolution
- Flexible and adaptable to rotating shifts
- Support the monitoring and respond to the operation of the network center
- Adhere to all company policies and procedures
- Follow communication scripts (documentation) and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, and provide solutions based on documented processes
- Maintain ownership of P1/P2 calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
- Memorize scripts for products and services, safe-guard and utilize documentation during calls in-order to provide the most accurate and satisfactory support and responses
- Build positive relationships by providing above-and-beyond customer service; ensuring that all questions, cancelations, and confirmations are addressed appropriately
- Identify opportunities to drive solutions and seize opportunities to be proactive
- Meet personal and team qualitative and quantitative targets, daily; achieve service, productivity, and quality objectives
Vacancy expired!