Job Details

ID #22172038
State California
City Buenapark
Job type Contract
Salary $18 - $22
Source Odesus
Showed 2021-11-04
Date 2021-11-03
Deadline 2022-01-01
Category Technical support
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Junior Desktop Support Technician I

California, Buenapark, 90620 Buenapark USA
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Junior Desktop Support Technician is needed for an international retail and wholesale packaging company in Buena Park, CA.The junior level candidate will be required to work a flexible Weekday/Weekend schedule.

RESPONSIBILITIES
  • Flexible and adaptable to rotating shifts
  • Perform constant monitoring and maintenance on all systems, execute nightly processing,
  • Back-up data, and Initial Program Load (IPL) maintenance
  • Assist service desk, service delivery and end user support teams when possible
  • Updating a copy of the runbook to confirm the monitoring for their shift

QUALIFICATIONS
  • 1+ years of desktop support/level I - II deskside support
  • 1+ years of NOC experience (desired)
  • College Degree in IT or other stem related coursework preferred
  • Computer Operations experience in a NOC preferred
  • Experience assisting and escalating network issues and user issues
  • Experience with the consistent and repetition of responsibilities involved in monitoring & operations
  • Experience with major outage management
  • Written and oral communication skills required
  • SAP experience is a plus
  • AS400 Operations and JD Edwards experience a plus

HOURS – The Operations team provides 24/7 support to their nationwide customers.

SHIFT – Current support is needed to cover days with flexibility to cover nights or weekends and different shifts.

TEAM - The Operations team currently consists of three (5) Operators/Level Helpdesk Analysts, and a Network Manager.

EDUCATION - A degree is not required but, is a plus

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