Vacancy expired!
ResponsibilitiesADMINISTRATIVE DUTIES -Scheduling/Reception:Greet and check-in patients.Verify and complete Encounter Registration entries.Arrive patient in scheduling system.Schedule patient visits using established guidelines.Notify supervisor of scheduling trends, including length of wait and unfilled appointments.Cancel and reschedule appointments as requested.Monitor waiting list for patients wanting appointments.Answer telephone calls, taking accurate messages and referring callers to appropriate resources.Process referrals and prepare required documentation, including patient folders, daily worksheets, and database information.Obtain financial clearance from Financial Counselor and notify patient of status.Inform patient of payment requirements.Verify data for completeness and accuracy.Monitor pending referrals and submit them to Medical Records if not scheduled within 90 days.Coordinate confirmation of new patients. Contact patients who are no shows as requested.Cash HandlingProcesses payments and balances cash drawer.Prepares deposits and submits reports to Internal Audit.Other DutiesMay perform general word processing and/or develops forms.May assists in preparation of Team Conference report.Cover scheduling/reception desk as assigned.May assist with preparation of meeting minutes.May cover for Financial Counselor.General:Operate and maintain office copier, fax, computer, and printer.Receive, sort, distribute, and forward incoming mail.Perform general word processing.Develop & update forms.Coordinate volunteer duties and supervise themTake and distribute team meeting minutes as requested.DEPARTMENT RESPONSIBILITIESDemonstrate initiative in problem solving related to departmental operations.Willing and able to work in different treatment areas as needed.Serve as a positive role model for staff members and students.Organize time effectively to complete projects and other assigned duties within the assigned time frames.Maintain cleanliness of equipment and work area.Maintain equipment in working order, including refilling and replacing supplies as needed.Represent area or department and its interests at assigned committees or meetings.Communicate status of pending tasks to requestor.PROFESSIONAL DEVELOPMENT AND EDUCATIONAttend mandated training sessions and department inservices. If unable to attend, acquire and integrate information.Demonstrate initiative in pursuing professional development.UCLA C-I-CARE/Patient Experience Practices: MY COMMITMENTTO CAREDemonstrate the values of the organization:respect, honesty, integrity, compassion, fairness, innovation and stewardship of our resources.Observe and practice all the Service Standards listed in the 'World Class Practices' (which I have read and signed).Practice C-I-CARE when interacting with patients, their families, visitors, or internal customers.Connect with the patient and family members by addressing them as Mr./Ms., or by the name that they prefer.Introduce yourself and your role.Communicate what you are going to do, how long it is going to take, and how it will impact the patient.Ask and anticipate patient and/or family needs, questions or concerns.Respond to patient and/or family questions and requests with immediacy.Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).Practice C-I-CARE phone etiquette during all phone interactionsAlways exercise courtesy whenever patients, family members, visitors and co-workers are present.Respect privacy and dignity of our patients, family members, visitors and co-workers.Maintain professionalism in the presence of patients, their families, visitors and co-workersObserve departmental Patient Experience plan, competencies and practices.Act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the profession and the organization.Participate in positive problem solving by providing suggestions and possible solutions to identified concerns/problems in the work place.Comply with Health System Workplace Conduct PolicyEngaging in disruptive behaviors that interfere with or prevent normal work functions or compromise patient safety, including passive or active behaviors will not be tolerated as stated in the HS Workplace Conduct Policy.Comply with Health System Dress Code Policy and practicesINSTITUTIONALAND/OR PROFESSIONAL STANDARDSComply with HIPAA and Confidentiality Policies and Procedures as they apply to the jobComply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standardsAdhere to all Hospital Policies and ProceduresKnowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education moduleDemonstrates adherence to the requirements for using the electronic health recordDemonstrates understanding of institutional and department specific emergency management procedures/responsibilities to maintain personal, patient, and co-worker safety, maintains competencies in these areas, and participates in disaster/emergency related exercises and education.PERFORMANCEIMPROVEMENTAdhere to current organizational Performance Improvement prioritiesParticipate in quality studies through data collection and dashboard data collectionMake recommendations and take actions to improve structure, system or outcomesOTHERDUTIESParticipate in various disaster preparedness and response activities,as assignedQualificationsSkills, Knowledge, and AbilitiesAdministrative Functions:Working knowledge of Encounter Registration system.Working knowledge of payor billing requirements, on-line billing system, and CPT-4, HCPCS, and ICD-9 codes for Rehabilitation Services working knowledge of scheduling system.Working knowledge of Word, and Excel and willing to learn Access and the mainframe interface.Working knowledge of physical therapy, occupational therapy, and prosthetic and orthodontics treatments and terminology.Reading skills to understand documents such as intake forms, therapist or patient written instructions, and hospital guidelines written in standard English text.Communication andInterpersonal Skills:Ability to effectively communicate with patients and stafffrom varied cultural and socioeconomic backgrounds. Skill in making appropriate and effective decisions based onneeds of the customer, priorities of the department, and Medical Centerand Department Policies and Procedures. Ability to work as a member of a team, including sharingknowledge, giving and receiving feedback, taking initiative to assist others,problem solving and providing an atmosphere conducive to learning. Familiarity with basic computer functions including wordprocessing programs and online mail systems.Physical Demands:Ability to safely perform repetitive bending, stooping, squatting, standing or sitting during day.Sufficient dexterity and strength to perform standard duties, including operating a computer and using a telephone headset.Ability to walk between areas of Rehab Services.UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.
Vacancy expired!