Vacancy expired!
- Accountable for assigned trouble tickets.
- Participates in the daily operation of the Production Support Helpdesk:
- Provides production support using various technologies.
- Logging and routing production support data into Helpdesk and other systems.
- Identify and escalate support trends.
- Provides first tier user account level administration.
- Participates in researching, testing and implementing optimized technical solutions for production users.
- Active Directory administration
- Multi-platform computer system management (Linux / UNIX, Apple OS X and Windows):
- Administration
- Security policy / access rights
- Imaging
- Remote control
- Customization
- Application support
- Leverages array of software utilities to troubleshoot and streamline department services.
- Understands production workflows and timelines.
- Measure, calibrate and validate color reference displays and OS parameters to meet DTVA production requirements.
- Performs miscellaneous technical special projects as assigned by department management.
- The ability to write “light weight” scripts for automating processes is a plus.
- Participates in hardening new solutions for production.
- Bachelor’s degree in a technical discipline.
- Must be able to follow directions and procedures.
- 3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment.
- 3 to 5 years’ experience working with system imaging and deployment tools:
- JAMF
- SCCM
- ADE
- PXE
- 3 to 5 years of experience working with and supporting computer graphics / media applications and tools:
- Adobe Creative Suite – Photoshop, Illustrator and After Effects
- Autodesk Maya
- Unity and Unreal Engines
- Toon Boom Harmony and Storyboard Pro
- Wacom Pen Display and Tablet Technology
- 3 to 5 years in supporting computer systems in a large company / enterprise environment.
- 3 to 5 years of experience working with network management and administration utilities in TCP/IP networking environment.
- Able to communicate technical information effectively – both written and verbally.
- Ability to work in a fast pace, production critical team environment.
- Must have a strong customer service orientation and have the ability to work with a diverse user community.
- Must be well organized and detailed oriented.
- Bachelor’s Degree or equivalent
Vacancy expired!