Vacancy expired!
ExakTime, an Arcoro company, stands out above the crowd as an ambitious innovator that places people at the front of all its products. ExakTime is a leader in time and labor management solutions. At ExakTime you will help to make an appreciated and notable difference in our customer’s daily lives.ExakTime is part of the Arcoro family of companies including BirdDogHR and InfinityHR. In an industry revolving around people, our people are the difference. Our employees are a critical part of the organization. We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees.Our team is hard working and dedicated. You would be a valued participant, in a stimulating and well managed workplace, that also has great perks and employee benefits. ExakTime is the place to build a career, solve exciting problems, connect with customers and be part of a team without compare, ready to join? Position OverviewAre you a natural leader that absolutely loves working with people? Are you customer-obsessed? In the Launch Management role you will be responsible for ensuring a successful onboarding experience (account configuration, training, implementation, support and follow-up monitoring) for customers in the mid-market account segmentResponsibilitiesIn this role you will be working closely with Sales, Technical Support and Development teams to ensure client success and be the voice of the customer within ExakTime.
Account Setup and Configuration
Provisioning and configuring new customer accounts
Training/Coaching
Working with the customer to build the knowledge necessary to reach value from our solution
Introduce new capabilities that can drive further value
Guided use of the product with the customer
Demonstrating use cases to convey best practices
Monitoring, Supporting, Driving
Keeping tabs on customer health indicators and taking action when required
Reviewing usage data with the customer and driving adoption
Responding to requests from customers
Finding and preempting problems which the customer may face before they ever raise them
Always focused on finding ways to get the customer more engaged and drive further value out of the solution
Participate in creation of Internal and customer facing process documentation and training materials
Qualifications
Bachelor’s degree in Business Administration, Communications, Computer Sciences or in a related discipline is preferred but not required.
Minimum 2-year experience in customer support role or equivalent related experience.
Biliterate Spanish/English a major plus
Excellent phone, written and verbal communication skills, strong organization and planning skills
Software Implementation and consulting experience in related market segment and industry (SaaS)
Experience in understanding technical concepts, architecting solutions and best practices
Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, Teams)
Benefits/Culture:Our team is hard working and dedicated. You would be a valued participant, in a stimulating and well managed workplace, that also has great perks and employee benefits. Please see below for some of our benefits:
An exceptional team of creative, motivated self-starters
A collaborative, casual office environment
Full Medical, Dental, and Vision Insurance Plans
Life Insurance
Disability Insurance
5% company match for 401(k)
2 weeks of PTO in the first year, 3 Weeks in the 2nd year, and escalator from there
7 Paid National Holidays
Company Holiday Party!
Summer Party!
Great Work-Life Balance
Vacancy expired!