Vacancy expired!
Job Description
Support Engineer About Our Client:- For over 35 years, our client has helped innovators and their investors move bold ideas forward fast.
- Today, we provide a range of banking services to companies of all sizes in innovation centers around the world.
- At our client, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities we serve.
- We pride ourselves on having both a diverse client roster and an equally diverse and inclusive organization.
- And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology, to apply.
- The Support Engineer role must have technical skills and tools knowledge: ServiceNow, Oracle, SQL, Monitoring Tools like Appdynamics, Splunk
- Previous experience in supporting Cloud applications and familiarity with Cloud concepts and technology are preferred
- Minimum of 5 years of experience in information systems environment as application support engineer or systems analysis or application support analyst
- Financial Domain knowledge with various modules like Online Banking & Digital Channel, CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting, Marketing & Product Management, Accounting & Reconciliation is a plus
- The Support Engineer will be responsible to have a clear understanding of the various upstream/downstream dependencies, end to end business processes & data flow of the applications supported
- The Support Engineer will perform root cause analysis by reviewing application logs, reviewing data, and identifying and implementing corrective and preventive measures
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Excellent SQL skills in writing a complex query to extract data from the database as per user requirement
- Work closely with other operational and support groups and create increased synergies
- Work with a team of Application support team working on a 24/7 shift rotation environment
- Diligently follows and influences the team members for documentation, ticket logging/updates, and management reporting
- Participate in validating the application changes, upgrades, and other infrastructure changes to the production environment
- Work on initiatives focused on continuous improvement of the application support model and associated processes using appropriate technologies
- ITIL Foundation certification preferred
- Remote, candidates can sit anywhere in the US
Vacancy expired!