Job Details

ID #41098471
State California
City California
Job type Permanent
Salary USD TBD TBD
Source Global Technical Talent
Showed 2022-05-18
Date 2022-05-17
Deadline 2022-07-16
Category Architect/engineer/CAD
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IT Support Engineer

California, California, 93504 California USA

Vacancy expired!

Job Description

Support Engineer

About Our Client:
  • For over 35 years, our client has helped innovators and their investors move bold ideas forward fast.
  • Today, we provide a range of banking services to companies of all sizes in innovation centers around the world.
  • At our client, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities we serve.
  • We pride ourselves on having both a diverse client roster and an equally diverse and inclusive organization.
  • And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology, to apply.

Job Description: The specific job description for this role will include the following:
  • The Support Engineer role must have technical skills and tools knowledge: ServiceNow, Oracle, SQL, Monitoring Tools like Appdynamics, Splunk
  • Previous experience in supporting Cloud applications and familiarity with Cloud concepts and technology are preferred
  • Minimum of 5 years of experience in information systems environment as application support engineer or systems analysis or application support analyst
  • Financial Domain knowledge with various modules like Online Banking & Digital Channel, CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting, Marketing & Product Management, Accounting & Reconciliation is a plus
  • The Support Engineer will be responsible to have a clear understanding of the various upstream/downstream dependencies, end to end business processes & data flow of the applications supported
  • The Support Engineer will perform root cause analysis by reviewing application logs, reviewing data, and identifying and implementing corrective and preventive measures
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Excellent SQL skills in writing a complex query to extract data from the database as per user requirement
  • Work closely with other operational and support groups and create increased synergies
  • Work with a team of Application support team working on a 24/7 shift rotation environment
  • Diligently follows and influences the team members for documentation, ticket logging/updates, and management reporting
  • Participate in validating the application changes, upgrades, and other infrastructure changes to the production environment
  • Work on initiatives focused on continuous improvement of the application support model and associated processes using appropriate technologies
  • ITIL Foundation certification preferred
  • Remote, candidates can sit anywhere in the US
#tech

Vacancy expired!

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