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This is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment. With over 1,000 employees across the U.S. and Canada, The company has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company. Please join us in our exciting growth and pursue a rewarding career!Position ObjectiveCurrently has an exciting opportunity for a Strategic Account Manager!The objective of the Strategic Account Manager (STAM) is to retain and grow a very loyal, satisfied andprofitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the managed services offerings.The STAM is the primary relationship liaison between The company and his/her assigned ACC client base (from initial onboard meetings to potential termination of services). Thus the STAM is both the client advocate and the client advisor.The STAM must always engage the client in accordance with The companies core values. The STAM works closely (i.e. like a quarterback) with other members of the account team and service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.Essential Job FunctionsManage a group of contracted clients to include:Client retentionClient satisfactionClient profitabilityProject revenue and realized rateACC terms and pricingProcurement revenueFull service portfolio including extended services/offeringsTechnology Business PlanningAccounts Receivable (AR) EscalationOverall responsibility for client communicationsCoordinate with client account team in order to leverage resources as neededCreate short and long term technology roadmaps for clients that align with the technology standards and the client’s business needs to ensure uptime of systems and reduction of end user support issues.Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.Assist client with the development of technology budgets and/or cost reduction efforts ensuring though that client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.Assist with the development and refinement of operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability Identify and propose additional projects Is viewed by client as business partner and IT advisor Generate leads from client baseCompetencies (Knowledge, Skills and Abilities)Ability to multi-task and manage multiple prioritiesMust have a thorough understanding of the big picture as it relates to information technology; ability toidentify risks and verbally offer mitigation strategies which are easily comprehended by non-technicalaudiencesMust be able to learn new concepts, applications and technologies quicklyHave an entrepreneurial spirit, is a self-starter, and thinks outside of the boxAbility to deal with changing priorities to complete tasks in a short period of timeExceptional organizational and time management skillsStrong business development, negotiation, and influencing skills9/8/2021 Job Description Print Previewhttps://performancemanager4.successfactors.com/xi/ui/rcmcommon/pages/jobReqPrintPreview.xhtml?drawButtons=true&jobID=11929&isExternal=tru… 2/2Excellent written, verbal, and formal presentation skills to all levels of management.The ability to effectively communicate complex technical issues to a wide audience; including those withlimited or no technical knowledge.Solid commitment to sales and customer service with good initiative and follow-throughComfortable interacting at all levels within an organizationCustomer retention (and decreases) measured by retaining a minimum of 90% of recurring revenue in yourportfolio.Ensure that all assigned managed services clients are satisfied with services and ready to act as areference as necessary to help close new business.Discover new project revenue from within managed services clients; the measurement will be 20% ofmanaged recurring revenue base.Secure uplifts such as backup, cloud and other ancillary services; measurement will be 2.5% each quarterof the managed recurring revenue base.Develop and maintain “Technology Roadmaps” for all managed services customers.Experience, Educational Reqts and CertificationsBA or BS degree or equivalent combination of relevant education and experienceMinimum of 3 years (five years preferred) of work experience in account management and technologyconsulting.The Company offers:Outstanding benefits package (including medical, dental, vision, life insurance)401(k) plan with matching company contributionGenerous holiday and paid time off schedulesOngoing professional development trainingVisible, exciting work supporting sales of cutting edge technology and workflow solutions.The company is an equal opportunity and affirmative action employer. We consider all qualified applicants foremployment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation,transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status,genetic information, veteran status or any other characteristic protected under applicable law
Vacancy expired!