Vacancy expired!
- Serve as the first point of contact for employee computer-related problems
- Assist with implementation and supporting 1 st level reported issues with SharePoint online.
- Plan and work with Level 2 and 3 Engineers to implement EMS and MDM solutions.
- Design and implement autopilot with Level 2 and 3 Engineers.
- Perform installations, adds, moves, and changes for PCs, monitors, printers, and related peripherals
- Setup, install, patch, and deploy Window-based computers
- Help troubleshoot computers, VoIP telephone systems, and wireless network
- Password resets/account lockout
- Ensure backups are properly performed as required
- Perform archive restores
- Work with our IT team to implement new software and hardware technologies
- Track and maintain equipment and devices inventory
- Other duties may be assigned accordingly depending on issues changing throughout the day
- Create procedures and documentation to align with ITIL and ITSM best practices.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, servers, and virtualization.
- Rotating On-Call between Service Desk Team members.
- Install and upgrade computer components and software and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Support and troubleshoot tier 1 server and networking related issues.
- 2 - 4 years college or university program certificate with a minimum two years related experience in a computer, technical or Service Desk environment preferred; or equivalent combination of education and experience.
- Demonstrated knowledge of Microsoft Exchange, Windows Operating Systems, and all Microsoft Office products necessary.
- Superb customer service skills including the ability to develop and sustain effective working relationships across the organization.
- Excellent written and verbal communication.
- Experience establishing and managing multiple priorities within established time frames.
- Ability to initiate, coordinate and organize projects and tasks through to completion.
Vacancy expired!