Vacancy expired!
US Tech Solutions is seeking a
“Desktop Support Technician” for a 03 months contract position with a client in Castro Valley, California 94546. Job Poster: Kunal Bhattacharyya Job Responsibilities:- Please be advised that it would be an onsite job role.
- Reliable transportation as position will require travel supporting sites throughout the East and South Bay areas (25%)
- Customer Service focused attitude
- Ability to work in a 24/7 support environment (regular and On-Call shifts)
- Windows & and Windows 10 support experience
- Office 365 support experience
- Knowledge of SCCM and Active Directory
- VDI (Citrix) knowledge helpful
- Experience supporting health care (or medical insurance) environments where patient data privacy and security is priority.
Position Requirements:· Provides first level problem resolution for enterprise/side-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN enterprises.· Utilizes knowledge and experience for resolving escalated technical and/or customer service issues.· Within general guidelines, manages priorities based upon severity, workflow, and time constraints.· Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment and network connectivity technical problems throughout the Sutter Health user community.· Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.· Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).· Coordinate tasks and activities with other departments/sections and vendors as appropriate or directed.· Formulates service support efforts based on customer schedule needs.· Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.· Provides analysis, defines specifications, configures, coordinates, installs, repairs and tests computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.· Provides analysis and defines specifications for user computer/mobile device requirements.· Configures and installs new hardware and upgrades to existing user system components.· Ensures proper configuration and performance of installed computer/mobile devices.· Assists with the accuracy and integrity of the asset control process.· Performs installation of approved software on computer/mobile devices, following standard procedures.· Coordinates installation of computer/mobile device software with customers.· Understands and supports technical requirements for supported software.· Configures and installs software upgrades/fixes or patches.· Provides evaluation, analysis and maintenance of computer/mobile devices to meet client's enterprise technical and security standards.· With limited direction and supervision, maintains the proper updates and OS patch configurations. Education:- High School Diploma/GED
- 03 years of minimum experience required
About US Tech Solutions: Your talent, our opportunities - This is the premise behind US Tech Solutions. You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally. Connect with our talent team today. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three years. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com. U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status. Apply: Interested candidates are requested to send their resume to Kunal at Vacancy expired!
