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Operations Coordinator IIDescriptionAt Bank of the West, our people arehaving a positive impact on the world. We’re investing where we feel we canmake the most impact, like advancing diversity and women entrepreneurshipprograms, financing for more small businesses, and promoting programs forsustainable energy. From our locations across the U.S., Bank of the West istaking action to help protect the planet, improve people’s lives, andstrengthen communities. We are part of BNP Paribas, a global leader supportingthe UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bankfor a changing world, we are continually seeking to improve the ways we helpour customers, while contributing to more sustainable and equitable growth.Job Description SummaryResponsible for performing various operational activities and provide supportin assigned unit. Assists Operational Unit meet service levels consistently bycoordinating information among internal/external customers and resolvingmoderately complex operational issues.Essential Job Functions
Responds to various moderately complex operationalissues for internal and/or external customers.
Investigates andresearches REG E claims or disputes within the required timeframes.
Receives and reviews incoming work, contactingappropriate resources as needed.
Prepares, edits, distributes, and/or corrects standarddocuments.
Maintains a moderate working knowledge of unitpolicies, procedures, standards and workflow.
May act as an escalation point.
May assist in identifying operational improvements.
May review and analyze daily reports and makerecommendations as necessary.
Other Job Duties
Performs other duties as assigned
QualificationsRequired Experience
Requires basic job knowledge of systems and proceduresobtained through prior work experience or education.
Requires goodtime management and organizational abilities obtained through prior workexperience or education.
Requires 3 years minimum experience.
May require vocational or technical education inaddition to prior work experience.
Education
High School Diploma or GED Required
Skills
Good knowledge of the products, policies and processesrelated to unit assigned.
Good knowledge of banking operations.
Good knowledgeof ACH Rules and Guidelines.
Good knowledgeof Regulation E and how it adheres to consumer protection.
Reconciliation Services.
Researches and resolves the most complex out- of-balance conditions.
Reconciles multiple complex GL accounts andcommunicates effectively with business partners to resolve outstandingdiscrepancies.
Balances figures, computes totals and perform othermathematical calculations.
Communicates frequently with other departments andbranch employees to resolve escalated issues.
Utilizes multiple systems and software applications tocomplete required research.
Retains accurate and appropriate supportingdocumentation.
Trains other employees as requested.
Performs quality assurance reviews or user acceptancetesting as assigned.
Equal Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equalemployment opportunity to all job seekers without regard to any statusprotected by applicable law. Bank of the West is also an Affirmative Actionemployer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants withcriminal histories pursuant to the San Francisco Fair Chance Ordinance subjectto the requirements of all state and federal laws and regulations.Job: OperationsLocation: United States-California-City of IndustryRequisition ID: 047227
Vacancy expired!