Vacancy expired!
NOTE TO APPLICANT: Please submit your resume and cover letter along with your application. You may submit both documents as one attachment in the My Experience section of the application under the "resume/CV" upload section, or as separate attachments. Once you submit your application, you will not be able to attach additional documents.Job Description:Position Title: User Services SpecialistBusiness Unit: User Services and Resource SharingReports To: User Services ManagerFLSA Classification: Non-ExemptClassification: Type: Non-Exempt, Full-time, Benefits-eligiblePhysical Class: Up to 20 lbs.Job Purpose: The User Services Specialist supports the User Services and Resource Sharing (USERS) division through flexible and dynamic customer service. The position interacts extensively with all USERS team members as well as each division of the library. Primary responsibilities include collaborating with the User Services team to identify, document, and perform the core services and workflows of the division. This position is divisionally dynamic in the scope of their contribution to all aspects of user-focused, User Services and Resource Sharing efforts.Essential Functions: The incumbent performs these essential duties and responsibilities:
Provide excellent customer service with a user-centered focus.
Contribute to the management of documentation, training, and the performance of core functions of the division
Responsible for maintaining extended library hours with a focused schedule including evenings and weekends – responsible for opening and closing the building
Supports the Student Assistant Program by providing training and supervision of student workers in collaborations with colleagues.
Support library wide marketing and programming in collaborations with key colleagues and stakeholders
Serves on library, TCCS, and TCC committees and interest groups, as assigned
Completes other tasks as assigned within the spectrum of User Services and Resource Sharing strategic initiatives
Required Qualifications: The following qualifications must be met in order to meet the requirements:Minimum education requirement is 1 years higher education coursework or equivalent combination of education and work experience in a customer service oriented academic environment. Minimum years of relevant work experience is 2 years engagement academic libraries, preferably in user-centered customer service, public service points, etc.Required Knowledge and Critical Skills: This position must possess the knowledge, skills and abilities to be able to successfully perform the essential functions of the job or must be able to demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other knowledge, skills and abilities not listed below:Competencies required:
Exceptional written and oral communication skills
Ability to build collaborative, effective working relationships
Demonstrated expertise in Microsoft Office software, library catalogs and other software, the internet, and other technologies. Ability to work successfully in a networked environment.
Outstanding organizational and analytical skills
Sound judgment and demonstrated ability to work independently and set priorities
Detail orientation, demonstrated capacity for carrying out tasks in an accurate manner, and ability to check own work for accuracy
Ability to interact sensitively and diplomatically with individuals from diverse backgrounds in a high traffic, public context
Ability to transfer and communicate information in a variety of accessible methods for successful training of students and staff.
Ability to follow directions from supervisors and provide clear directions to staff and student assistants
Ability to work harmoniously and as a team player, thrive in a team-based environment, and employ skill in fostering teamwork among others
Working knowledge of academic library operations and functions to be able to seek out needed information and to facilitate and coordinate collaboration between different units and divisions
Required Hours: The regular hours for this full time position include 8:00 a.m. to 5:00 p.m. Monday through Friday with regular evening/weekend shifts Weekend and evening work hours are required. Regular hours vary due to the scheduling needs of the USERS division.ADA/OSHA:This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).ADA/OSHA:This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).Disclaimer:This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.Equal Opportunity Employer:TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim to have the best available person in every job. TCCS prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender (including gender identity and gender expression), national origin or ancestry, genetic information, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), military or veteran status, and status with regard to public assistance, or any other basis protected by federal, state or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics, or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.
Posted 30+ Days Ago
Full time
REQ-1886
Job Posting Title: User Services Specialist
Vacancy expired!