Dispatcher

We are looking for

• Seeking a reliable dispatcher to help create trucking routes that keep costs down but meet the customers scheduling needs.
• To be the primary interface between the client, customers, sales, system operations and vendors.
• To provide quality customer service, while meeting company policies and procedures.

• Answering phones professionally and timely.
• Answering email requests professionally and timely.
• Providing general customer service.
• Research of shipments for Corporate requests/reports.
• Research of shipments for Accounting requests/reports.
• Communicate charges with accounting when outside vendors are used.
• Maintain contact with drivers throughout the day.
• Modify daily routes to accommodate the needs of customers.
• Act as a communication liaison between customers, drivers, sales, and Pilot facilities.
• Cultivate strong relationships with drivers and customers.
• Able to work overtime and weekends.
• Other duties assigned deemed necessary by the Cartage Supervisor.

• 1 year dispatching experience.
• Must be able to type accurately at least 35 WPM.
• Beginning level Excel and Word.
• Strong written and oral communication skills are essential.
• Ability to manage deadlines.
• Knowledge of the roadways throughout the immediate and surrounding areas.
• Ability to work in a team environment in high pressure situations.
• Bilingual in English/Spanish is strongly preferred
• High School Diploma or equivalent.
• Certifications, if applicable.

• This is a clerical administrative position in a professional office setting.
• The employee is frequently required to sit, stand, walk, use hands, stoop, bend, and reach.
• Extensive use of a phone and a PC is required.
• Position may require working remotely at times.