Job Details

ID #15681206
State California
City Concord
Job type Permanent
Salary USD TBD TBD
Source Robert Half
Showed 2021-06-21
Date 2021-06-20
Deadline 2021-08-19
Category Et cetera
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Help Desk Analyst

California, Concord, 94520 Concord USA

Vacancy expired!

Description

Join the team at Robert Half Technology with this Help Desk Analyst Opportunity! This long-term temporary-to-full-time employment opportunity is based in the Concord, California area. Apply today if you have a can-do attitude and are looking to be part of a highly motivated team. The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. This position absolutely must understand how the Help Desk Analyst role relates to IT projects and IT Service Management initiatives. If you understand Incident, Problem, Change Management and other processes, you will have an edge over the competition. You should also know how these processes work together to provide superior support and high availability of our business. The primary function of this Service Desk Analyst job is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. Analysts may be asked to cover alternative shifts when needed. You should apply today if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Service field.

Your responsibilities

- Provide guidance to Tier 1 support and team members

- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

- The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes

- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

Requirements

- Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- Experience in one or more programming or scripting language

- MS Windows 10 experience desired

- WANs (Wide Area Network) experience preferred

- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

- If you're looking for job openings and have a combination of superior customer service skills and technical aptitude, you might be a good fit for this position

- Can work independently with minimal supervision

- Sound written and verbal communication skills

- Ability to multitask and communicate effectively with individuals of all backgrounds

- Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred

- Excellent problem-solving skills

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Vacancy expired!

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