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Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners, Meetings and Conventions and Front Office. Processes reservation request calls as appropriate, assists internal and external customers. Coordinates and implements department activities and projects. Provides clerical support and assistance to management.What will I be doing?Demonstrate a guest-driven service style with a sense of urgency in all group contacts interactions.Enthusiastically and professionally answer all incoming phone calls within three rings.Exhibit competent knowledge of resort facilities, services and offerings.Exhibit sincerity and polish in complying with all contacts requests.Review assigned contracts and execute said contract as professionally and efficiently as possible.Strive toward receiving all rooming list by cutoff date.Attend weekly meetings with Director of Revenue to discuss cutoff dates, attrition, and pickup.Attend weekly meeting with GRC and be prepared to discuss the next seven days group arrivals in detail.Ensure all VIP and Contact reservations are annotated as such and have an approximate arrival time.Attend scheduled Pre-Convention meetings.Meet with contact at least once during conference.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Job: Call Center and ReservationsTitle: Group Reservation Coordinator (FT) - Revenue ManagementLocation: nullRequisition ID: HOT08DRSEOE/AA/Disabled/Veterans
Vacancy expired!