Vacancy expired!
TITLE: Salesforce Analyst/AdministratorLOCATION: Corte Madera, CA OR Tracy, CA TYPE: Direct Hire/Perm NO THIRD PARTIES - CLIENT IS UNABLE TO SPONSOR
This position will be mostly onsite with some flexibility to work remote per business needs. Our client is seeking a Salesforce Analyst/Administrator to analyze and sort large amounts of contact center Salesforce data to identify performance and volume trends and anomalies. Salesforce Analyst/Administrator plays a critical role in ensuring success of client’s Contact Center teams. RESPONSIBILITIES- Develop and maintain well-structured reports, dashboards, and data visualizations that empower self-service data access and help to support strategic and tactical decision-making for the Contact Center Team and strategic partners
- Ability to provide Salesforce training and end-user support
- Recommend business opportunities through data analysis
- Importing sales and service data as well as generating Salesforce reports
- Knowledge of Salesforce Architecture that encompasses API and Metadata objects
- In-depth knowledge of Salesforce products and their functionalities.
- Ensuring sufficient data quality is maintained so that the data can effectively support the business process and reporting accuracy
- Create mappings between fields in the different sources and systems
- Client and recommend business opportunities through data analysis
- Provide timely status updates on projects and initiatives
- 2-3 years of experience as a Salesforce Administrator in a similar environment
- Experience with relational SQL and SQL Server databases, including Postgres, MySQL, or NoSQL
- Experience performing root cause analysis on internal and external data and processes to solve specific business questions and identify enhancement opportunities
- Strong analytic skills related to working with unstructured datasets
- Proven experience processing and extracting value from large ambiguous datasets
- Client and recommend business opportunities through data analysis
- Experience performing root cause analysis on internal and external data and processes to solve specific business questions and identify enhancement opportunities
- Strong project management and organizational skills
- Experience supporting and working with cross-functional teams in a dynamic environment
- Understanding of contact center metrics, processes, and practices
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
Vacancy expired!