Job Details

ID #15616278
State California
City Cortemadera
Job type Permanent
Salary USD $80,000 - $100,000 80000 - 100000
Source Central Point Partners
Showed 2021-06-19
Date 2021-06-14
Deadline 2021-08-13
Category Et cetera
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Salesforce Business Analyst

California, Cortemadera, 94925 Cortemadera USA

Vacancy expired!

TITLE: Salesforce Business AnalystLOCATION: Corte Madera, CA OR Tracy, CA TYPE: Direct Hire/Perm NO THIRD PARTIES - CLIENT IS UNABLE TO SPONSOR

This position will be mostly onsite with some flexibility to work remote per business needs.

Some relocation assistance for the right candidate

Our client is seeking a Salesforce Business Analyst to analyze and sort large amounts of contact center Salesforce data to identify performance and volume trends and anomalies. Salesforce Business Analyst plays a critical role in ensuring success of client’s Contact Center teams. RESPONSIBILITIES
  • Develop and maintain well-structured reports, dashboards, and data visualizations that empower self-service data access and help to support strategic and tactical decision-making for the Contact Center Team and strategic partners
  • Ability to provide Salesforce training and end-user support
  • Recommend business opportunities through data analysis
  • Importing sales and service data as well as generating Salesforce reports
  • Knowledge of Salesforce Architecture that encompasses API and Metadata objects
  • In-depth knowledge of Salesforce products and their functionalities.
  • Ensuring sufficient data quality is maintained so that the data can effectively support the business process and reporting accuracy
  • Create mappings between fields in the different sources and systems
  • Client and recommend business opportunities through data analysis
  • Provide timely status updates on projects and initiatives
REQUIREMENTS
  • 2-3 years of experience as a Salesforce Administrator in a similar environment
  • Experience with relational SQL and SQL Server databases, including Postgres, MySQL, or NoSQL
  • Experience performing root cause analysis on internal and external data and processes to solve specific business questions and identify enhancement opportunities
  • Strong analytic skills related to working with unstructured datasets
  • Proven experience processing and extracting value from large ambiguous datasets
  • Client and recommend business opportunities through data analysis
  • Strong project management and organizational skills
  • Experience supporting and working with cross-functional teams in a dynamic environment
  • Understanding of contact center metrics, processes, and practices
PREFERRED
  • Salesforce Certified Administrator or Salesforce Certified Advanced Administrator

Vacancy expired!

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