Vacancy expired!
- Responsible for hands on management of the TOC activities during their shift.
- Senior Level knowledge across all Enterprise System monitoring tools.
- Provide support to perform audits on monitoring tools to ensure the entire IT Enterprise is being properly monitored.
- Proactively work with IT and the Business to put into place more specific monitoring.
- Take initiative to create and maintain documents, procedures, and run books without direction.
- Ensure TOC notifications are accurate and sent out within published SLA.
- Communicate problems to all levels of the organization as required.
- Coordinating resolution voice and data circuit issues with Carriers.
- Informing Lead, Supervisor, Manager and Senior Management of status on all issues and initiatives for your team. In the absence of TOC Manager/Supervisor, own the escalation process.
- Assist in updating operational run-books.
- 5+ years of experience in Information Technology and in a TOC or Service Desk environment
- AA or BA degree preferred.
- Ability to work effectively with cross-functional teams.
- Flexible enough to work with different technical skill levels and skill sets.
- Ability to work in a highly dynamic environment.
- Strong analytical and problem-solving skills.
- Must be available to work any shift, weekends, and holidays. Must be available for on call duties as scheduled.
- Strong working knowledge of monitoring systems such as but not limited to: Splunk, AWS CloudWatch, DataDog
- Working knowledge of Windows and Linux OS.
- Moderate understanding of software architectural patterns.
- Ability to work with Vendors, Carriers, and Suppliers in the provisioning and maintenance of services.
- Excellent communications skills, both written and oral are essential.
- Ability to develop, document, and publish operational processes and procedures.\
- Ability to mentor junior staff.
- Must be a self-starter and require minimal guidance / leadership.
- Ability to work well under pressure is critical.
- Experience with problem and incident management processes and tools; including Root Cause Analysis required.
- Strong customer service orientation
- Must be available to work any shift, weekends, and holidays. Must be available for on call duties as scheduled.
- IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)
- Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.
Vacancy expired!