Vacancy expired!
Title: Technical Support Specialist location: Culver City, CA MUST RELOCATE IF HIRED DURATION: 12+ month contract MUST BE ABLE TO WORK FOR 1 YEARW2/C2CANY VISARate: $25-$30/hr
email: Skill Sets Niche Skill Experience Preference iOS At least 1 year Is Required Teamwork At least 1 year Is Required Mac OS X At least 1 year Is Required Problem Solving At least 1 year Is Required Problem Management At least 1 year Is Required email: Key Qualifications Ability to assess employee support needs when they arrive, then provide solutions or refer them to other team members Excellent written and verbal communication skills Expert knowledge in Mac, macOS, iOS An aptitude for acquiring skills in technical repairs and an eagerness to learn about all company products, devices, and tools Process-minded with an attention to detail Excellent prioritization skills and an ability to make decisions quickly. Success in team environments, demonstrating shared responsibility and accountability with other team members Ability to maintain composure and customer focus while troubleshooting and solving technical issues Ability to consistently deliver great customer experiences Responsibilities Technical support for macOS/iOS, hardware, accounts, and collaboration tools Creation and iteration of standard operating procedures, best practices guides, and troubleshooting guides Facilitate engagement and feedback loop between onsite users, technical services team, and management Cross-functional collaboration to establish partnerships with local business units to understand needs and ensure robust solutions are implemented Preferred Requirements Prior Concierge, Genius, or Hardware training JAMF certificationemail: Key Qualifications Ability to assess employee support needs when they arrive, then provide solutions or refer them to other team members Excellent written and verbal communication skills Expert knowledge in Mac, macOS, iOS An aptitude for acquiring skills in technical repairs and an eagerness to learn about all company products, devices, and tools Process-minded with an attention to detail Excellent prioritization skills and an ability to make decisions quickly. Success in team environments, demonstrating shared responsibility and accountability with other team members Ability to maintain composure and customer focus while troubleshooting and solving technical issues Ability to consistently deliver great customer experiences Responsibilities Technical support for macOS/iOS, hardware, accounts, and collaboration tools Creation and iteration of standard operating procedures, best practices guides, and troubleshooting guides Facilitate engagement and feedback loop between onsite users, technical services team, and management Cross-functional collaboration to establish partnerships with local business units to understand needs and ensure robust solutions are implemented Preferred Requirements Prior Concierge, Genius, or Hardware training JAMF certificationVacancy expired!