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Core Technology Services ManagerSanta Clara Valley (Cupertino), California, United StatesMarketing
A self-starter who is dedicated and demonstrates creative and critical thinking abilities.
Familiarity with the Apple software development process, from Xcode to App Store Connect, including bug reporting and code-level technical support.
You know the relevant engineering terminology, even if you’re not a developer.
You possess strong influencing, compassion, integrity, and emotional intelligence skills.
A demonstrated ability to work cross-functionality, up and down the org chart. You’ll be handling critical issues between senior management and front-line engineers.
A positive customer-service mindset. You’ll often act as the customer (developer) champion.
You are flexible and versatile in nature, and can still accomplish “deep work” while remaining flexible to the needs of the business in a very dynamic and changing environment.
Strong decision-making skills. You’ll be acting quickly with incomplete data and in ambiguous situations.
You’re meticulous, focused, and organized, with excellent follow-up skills.
We value your previous managerial or team lead experience.
Familiarity with web/REST APIs, and Python/PHP/Ruby or other scripting languages.
Familiarity with stats and reporting tools is a plus.
DescriptionThe Core Technology Services Manager is a highly cross-functional role that requires a deep understanding of Apple culture and processes, a compassionate approach to customer service, and the ability to manage a team of independent yet highly collaborative people. - Lead an experienced, developer-facing, customer service team and share your years of experience while providing extraordinary support and mentorship to the team. - Adopt new tools and processes, and ensure their continued success. - Handle high-impact issues from our internal and external partners to ensure issues are known and acted on quickly. - Collect, track and report stats on a regular basis to ensure team is meeting their goals. - You become “part of the team” during periods of increased volume or when other business needs dictate.Education & ExperienceBachelor’s degree or equivalent work experience preferred.Additional RequirementsApple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf (Opens in a new window) at http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf .Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html Learn more at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html (Opens in a new window) at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf guidelines at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf (opens in a new window) at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf (Opens in a new window) at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at https://www.apple.com/jobs/us/accommodationdrugfree.html Learn more at https://www.apple.com/jobs/us/accommodationdrugfree.html (Opens in a new window) at https://www.apple.com/jobs/us/accommodationdrugfree.html .
Vacancy expired!