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ID #40339538
State California
City Cupertino
Job type Contract
Salary USD TBD TBD
Source Volt Services Group
Showed 2022-05-06
Date 2022-05-05
Deadline 2022-07-04
Category Et cetera
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Desktop/Tech support II

California, Cupertino, 95014 Cupertino USA

Vacancy expired!

Volt is immediately hiring Desktop/Tech support for an American multinational technology company that specializes in consumer electronics, computer software and online services. Client is seeking a Desktop/Tech support as a member of the team you will be the first point of contact for application support related questions and tier 1 incident handling. The primary role of this position is to receive, log, resolve, escalate and/or ensure full resolution with patients and clinic staff. Issues to be addressed will include those allowing for immediate resolution to those that may need escalation to IT or Engineering. In additions to direct support, this position will also assist in assembling regular as well as ad hoc reporting.Desktop/Tech support candidates must meet the following requirement for consideration:
  • Minimum 4 years customer service experience.
  • Minimum 2 years’ experience in troubleshooting macOS and iOS and variety of applications.
  • Aptitude for researching solutions and a logical approach to problem solving. Knowledge of ITIL best practices such as the difference between Incident, Problem and Change. Experience in a tech support organization.
  • Experience collaborating with cross-functional partners a plus.
  • Experience with Jira Service Desk strongly preferred.
  • Excellent communication skills, especially written.
  • Available to work evenings and weekends as needed.
  • Healthcare experience is a plus
  • Previous large company experience is a plus
If you have these required skills Click the APPLY button NOWAs a Volt field employee, you can take full advantage of our Better U Academy. Enroll in free online accredited courses built to advance your job skills. Volt’s investment in you is real. We want you to grow in work and life – let us help you reach for more!Standard benefits offerings available are health, dental, vision, term life, short term disability, AD&D and EAP.

Volt is an Equal Opportunity Employer

Vacancy expired!

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