Vacancy expired!
ESSENTIAL FUNCTIONSNetwork Engineering - Knowledge of the architecture and topology of network, software, and hardware, including telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems.
- Assist the team with deployment, operations, and maintenance of VoIP technologies
- Review existing technologies for vendor support and end-of-life information
- Contribute to defining systems and creating architectures.
- Contribute to designs, implementation, integrations, and testing of VoIP technologies.
- Support the deployment, operations, and maintenance of VoIP systems.
- Contribute to identifying migration path needs.
- Technical Support - Ability to understand internal/external customer requirements and problem resolution techniques.
- Demonstrate knowledge of routine techniques, skills, equipment, and procedures
- Apply knowledge to identify and proactively responds to low complexity problems
- Work to develop additional technical knowledge and skills
- Administer, monitors and supports all aspects of the network environment
- Troubleshoot and correct medium to high complexity problems that affect operation of the environment
- Develop and maintain documentation of their assigned environment
- Conducts analysis, prepares reports, and works on project implementation.
- Provide support, troubleshoot, and configuration of SBC, switches, UC, and related technologies
- Provide deployment and implementation services of Cisco Unified Communications solutions including Cisco UCS, Unified Communications Manager/CME, Unity Connection/Express, UCCX, Presence, Cisco Jabber, Expressway, WebEx and various IP and Video endpoints
- Combine data, voice, and video traffic on a single network. Conduct analysis to ensure productivity improvement and functionality of mobility products associated with convergence. Perform complex technical analysis of Voice communication services utilizing IP devices
- Serve as technical liaison with vendors
- Pursues training and development opportunities; strives to continuously build knowledge and skills
- Assist personnel in other company departments to resolve technical and/or application issues
- Bachelor’s Degree or equivalent work experience in a related field required
- 5+ years’ experience in engineering and supporting large, carrier grade, multisite network deployments required
- 3+ years’ experience with telecom/data carrier provisioning, billing, and troubleshooting procedures required
- 2+ years of working experience with cisco unity, jabber, and contact center required
- 2+ years of experience with deploying and supporting collaboration tools using integrated voice, video, and data architectures required
- Mid-level experience with Cisco Unified Communications Manager (Version 10.x or higher) required
- Functional knowledge of core networking concepts required
- Working knowledge and experience in layer 2 switching protocols: VLAN, STP, and 802.1Q required
- 5+ years’ experience with switch translations, session management, session border controllers, SIP Lines/Trunks, and media gateways preferred
- 5+ years’ technical knowledge of PSTN, VoIP, T1/PRI, MPLS, and systems inter-connectivity preferred
- 5+ years’ technical knowledge in H.323, SIP, & MGoogle Cloud Platform preferred
- 3+ years’ experience with software vendors such as Micro-call, Calabrio, and Akkadians preferred
- 3+ years’ experience with current best practices in IT standards, principles, and security practices preferred
- 3+ years’ experience supporting a multi-facility environment preferred
- Must be self-motivated and able to work independently, with minimal supervision and as part of a team
- Familiar with database concepts and client/server concepts
- Strong organizational skills and ability to multi-task in an enterprise business environment
- Current CCNP and/or Voice certification preferred
- Proficient technical documentation skills
- Proficient Knowledge of TCP/IP, Ethernet technologies, IP routing, multicast, Unix/Linux systems, network security technologies and carrier network architectures
- Basic knowledge working with Packet Analysis and network monitoring tools
- Proficient hands-on technical knowledge in Cisco Unity and Call Center Express
- Provide service to internal and external customers to satisfy their needs and expectations
- Listen to concerns and resolve reported issues effectively and promptly
- Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the Service Now ticketing system
Vacancy expired!