Vacancy expired!
· 5+ years’ experience in engineering and supporting large, carrier grade, multisite network deployments required· 3+ years’ experience with telecom/data carrier provisioning, billing, and troubleshooting procedures required· 2+ years of working experience with cisco unity, jabber, and contact center required· 2+ years of experience with deploying and supporting collaboration tools using integrated voice, video, and data architectures required· Excellent customer service & communication skills
JOB SUMMARYThe Network Engineer II (VoIP) is responsible for assisting the team with deployment, operations, maintenance and troubleshooting medium to high complexity application issues that may be network related. The Network Engineer II (VoIP) will contribute to the design and creation of VoIP systems and architectures. In addition, the Network Engineer II (VoIP) will analyze current processes and procedures for possible improvement. The Network Engineer II (VoIP) will also develop and maintain documentation of their assigned environment.ESSENTIAL FUNCTIONSNetwork Engineering - Knowledge of the architecture and topology of network, software, and hardware, including telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems.• Assist the team with deployment, operations, and maintenance of VoIP technologies• Review existing technologies for vendor support and end-of-life information• Contribute to defining systems and creating architectures. • Contribute to designs, implementation, integrations, and testing of VoIP technologies. • Support the deployment, operations, and maintenance of VoIP systems. • Contribute to identifying migration path needs. Technical Support - Ability to understand internal/external customer requirements and problem resolution techniques.• Demonstrate knowledge of routine techniques, skills, equipment, and procedures • Apply knowledge to identify and proactively responds to low complexity problems • Work to develop additional technical knowledge and skills• Administer, monitors and supports all aspects of the network environment • Troubleshoot and correct medium to high complexity problems that affect operation of the environment • Develop and maintain documentation of their assigned environment• Conducts analysis, prepares reports, and works on project implementation.• Provide support, troubleshoot, and configuration of SBC, switches, UC, and related technologies• Provide deployment and implementation services of Cisco Unified Communications solutions including Cisco UCS, Unified Communications Manager/CME, Unity Connection/Express, UCCX, Presence, Cisco Jabber, Expressway, WebEx and various IP and Video endpoints- Combine data, voice, and video traffic on a single network. Conduct analysis to ensure productivity improvement and functionality of mobility products associated with convergence. Perform complex technical analysis of Voice communication services utilizing IP devices
Vacancy expired!