Vacancy expired!
- IT certifications or equivalent work experience preferred
- Contract duration is 6 months with an option to convert
- Position is a full-time, Monday thru Friday. Work hours are based on a shift:
- CA work shift: 7:30 AM – 4:30 PM PT
- Schedule for training ONLY (approx. 3 weeks): 5:00 AM – 2:00 PM PT
- CA work shift: 7:30 AM – 4:30 PM PT
- Gather the customer’s information and determines the customer’s issue by analyzing the symptoms and figuring out the underlying problem
- Determine severity of problem and ensures response time is minimal through triage process
- Provide practical solutions to a wide range of applications/technology problems/issues
- Identify opportunities for more efficient and effective incident response through the implementation of automated monitors and corrective action procedures
- Identify, troubleshoot, research, and resolve basic technical problems
- Uses Knowledge Base to identify problems and possible solutions
- • Bachelor’s Degree or equivalent work experience in a related field required
- • IT certifications or equivalent work experience preferred
- • 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
- • 2+ years’ experience supporting the following applications and technologies preferred:
- • Remote control tools – Bomgar preferred
- • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
- • Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
- • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
- • Detail oriented with excellent interpersonal communication skills
- • Excellent customer service skills
Vacancy expired!