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Minimum Required Qualifications:
- 2+ years' experience interacting with customers in a software support environment for an application(s) other than a MS product(s)
- Strong customer service, problem solving, technology skills with strong writing skills
- Intermediate proficiency in the following technologies: MS Windows, MS Office
- Ability to be flexible with scheduled work hours in a 24x7x365 environment depending on business needs
- Basic SQL database skills to write and work with simple queries
- Bachelor of Science degree in computer science or Computer Software development or related discipline; or 3+ years' experience in computer science or computer software related discipline.