Vacancy expired!
- Manage and troubleshoot network and telecommunications infrastructure such as Cisco routers & switches, CUCM, Cisco Unity, VoIP, WebEx, Cisco Jabber, UCCX and other collaboration and network applications as needed.
- Designs, upgrades, installs and troubleshoots networking collaboration devices and software
- Knowledge of IP protocols: TCP/IP, SRST, SIP, RTP, Codecs (G.711, G.729)
- Maintain the integrity of the telecommunications infrastructure hardware as needed to meet SLAs.
- Implement and monitor security policies & develops documentation standards and procedures.
- Provisions and supports existing telecommunications infrastructure in a Cisco Collaboration environment.
- Monitor connectivity and performance of system performance at remote sites.
- Utilize and monitor networking tools (Fluke, NetFlow, SolarWinds, Cisco Prime & DNA) to maintain SLAs.
- Maintain and update documentation, execute firmware and patch deployment to network devices.
- Review event logs, packet captures, etc. to review as needed to execute root cause analysis.
- Ability to work with Service Desk ticketing system in supporting trouble tickets.
- Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
- Minimum Qualifications:
- 4 Years – Experience in Field or similar manufacturing environment
- 4 Years – Experience in Position
- experience may include a combination of work experience and education
- List if any travel is required using percentage of time:
- 25% - on average travels 1 week out of the month
- Preferred Qualifications:
- 6 Years – Experience in Field or similar manufacturing environment
- 6 Years – Experience working in Position
- experience may include a combination of work experience and education
- Cisco TelePresence – remote network/voice set up and installation – Cisco smartboards
- Cisco Finesse – call routing automation – set up and install
- Codec
- Centralized shipping office – call center in Europe - Currently, we only have a small infrastructure footprint at that office – firewall, switches and wireless APs. This engineer would have a say on developing this site to accommodate growth and high availability.
- Technical Proficiency: Experience and background in the relevant The ability to stay abreast of emerging technologies and adapt / apply them to changing business environments. Includes the ability to educate oneself on technologies through not only formal training, but self-study and research. Includes the ability to foster strong vendor and partner relationships.
- Troubleshooting Skills: Ability to analyze complex issues quickly; Emphasis on troubleshooting ability and problem resolution for application and telecommunications issues. Previous experience with network monitoring tools is preferred.
- Project Management Skills, Time-Management Skills and Documentation Skills: The ability to prioritize, coordinate and manage multiple tasks / projects simultaneously. Includes information organizational skills, design drawing and documentation.
- Communication Skills: Excellent written and oral communication skills; ability to communicate effectively to all levels of technical staff, end-user communities, and various levels of management.
- Working knowledge of Cisco Routing and Switching Technologies (IOS CLI Adds/Moves/Changes)
- Converged Network Concepts
- Basic understanding of LAN/WAN technologies including BGP, EIGRP, Fiber, CAT6, DMVPN and MPLS.
- Must be able to work independently, be resourceful and process oriented.
- Team player who desires a challenging role with a growing, fast-paced company
- Required: CCNA
- Preferred: CCNP Collaboration
- Minimum Required:
- Associate's Degree in Telecommunications Management, related field, or equivalent work experience
- Preferred:
- Bachelor's Degree in Telecommunications Management, related field, or equivalent work experience
- Lead Like an Owner
- Makes safety the number one priority
- Keeps alert for safety issues and escalates immediately
- Effectively prioritizes tasks based on department goals
- Shows respect to others and confronts interpersonal issues directly
- Prioritizes resolution of customer issues effectively
- Responds promptly and honors commitments to internal and external customers
- InnovACT
- Makes recommendations to continuously improve policies, methods, procedures, and/or products
- Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
- Increases performance through greater efficiency
- Find a Way
- Seeks to develop technical knowledge through learning from other experts
- Understands interdepartmental impact of individual decisions and actions
- Seeks solutions rather than placing blame
- Empowered to be Great
- Consistently looks for ways to improve one’s self through growth and development opportunities
- Communicates clearly and promptly up, down, and across
- Communicates effectively to manage expectations
Vacancy expired!