Vacancy expired!
Mgr I Customer CareLocation: United StatesNewRequisition #: PS31841Your Talent. Our Vision. At Anthem Blue Cross and Blue Shield , a proud member of the Anthem, Inc. family of
companies, it’s a powerful combination, and the foundation
upon which we’re creating greater access to care for our members, greater value
for our customers, and greater health for our communities. Join us and together
we will drive the future of health care . This is an exceptional
opportunity to do innovative work that means more to you and those we
serve.This position will report to the 5959Corporate Drive Houston, TXCall Center; remote work will not be availableInterested candidates must be available to workan assigned shift between the hours of 7am-7pm M-FBilingual Spanish preferredTake
advantage of an excellent opportunity to lead a talented team of customer
service professionals. A background in health care is not required – if
you take pride in motivating others, enjoy working in a dynamic, fast-paced
environment, and are passionate about making a difference in people’s lives,
then you might have what it takes to join our exceptional management
team.The ManagerCustomer Care provides oversight for customer service staff and isr esponsible for establishing departmental policies and procedures and
leading a high performing team. Primary duties may include, but are not
limited to:
ServiceFirst: Brining our consumer promise tolife.
KeepOur Promises: Commit.
InspireGreatness: Be the best.
Bea Challenger: Have Courage.
Manages,supports and coaches your direct reports enabling them to deliver greatconsumer care and helping them meet their performance objectives.
Preparesand communicates information to appropriate parties regarding benefitprograms, procedures, changes and government mandated disclosures.
Monitorsefficiency and compliance with policies and provides coaching when needed.
Makesinformed decisions and solves problems using data analysis and criticalthinking skills.
Achievesbusiness results and strives to continuously improve for our consumers.
Demonstratesadaptability and flexibility when working on special projects that supportbusiness needs.
Engagesand motivates direct reports within a busy call center environment.
Bilingual Spanish preferred but not required.
BA/BS or equivalent experience.
Mgr I: 1 – 3 years of experience in a leadership role and 5 or more years related customer service experience
Or any combination of education and experience, which would provide an equivalent background
Experience in a service-oriented role, such as healthcare, hospitality, retail and/or call center environment.
Experience and demonstrated success in recognizing / developing talent and nurturing a team environment which results in open collaboration, strong business results and improved consumer experiences.
Preferred: Prior management of at least 15-20 direct reports.
Successful candidates should have the following qualities:
Kindness, compassion, empathy and a profound desire to help people
Ability to build relationships and influence others
Motivate and encourage teams, while providing guidance and driving quality and superior customer service
Excellent verbal and written communication skills
Adaptability and flexibility
Accountability and execution oriented
Curious/challenges the status quo
Analytical and problem solving skills
Creativity and critical thinking skills
Quick and continuous learning style
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.
Vacancy expired!