Vacancy expired!
- Provide support for the helpdesk by responding, reviewing and prioritizing incoming mobile,
- Follow up on open Help Desk call tracking system tickets, escalate problems to other IT personel(if necessary) to achieve timely resolution, provide or organize basic.
- Support, installation services and hardware equipment maintenance, provide support after hour(pager) during allocated weeks, and engage in departmental projects and initiatives (including
- Providing regular help for software and/or hardware for mobile, email and in person requests for user assistance.
- Identify, investigate, and repair software / hardware problems
- Using different management tools to perform tasks such as disabling locked accounts
- Responsible for call recording and ticket follow-up in the call monitoring system
- Responsible when necessary for worsening problems
- Responsible for the provision or coordination of software / hardware assistance, installation and maintenance services
- Windows technical support experience
- MS Office Proficiency
- Costumer Service
- Ticketing system : Remedy, Service Now, etc.
Vacancy expired!