Vacancy expired!
Role: Telecom Engineer Location: Elk Grove, California Bill Rate: TBD Close collaboration with cross-functional business units and internal partners Coordination of project and application development, launches and feature updates Creation of documentation and standards Performs testing, debugging, troubleshooting in the Genesys environment for all service channels, Voice, Chat, iWD or Tasks and related applications. Responds and actions ServiceNow Incidents and Tasks as a member of a global on-call response team Monitors, triages, and enhances automated alerts Application Experience: Genesys Suite, Splunk, Cyara, ServiceNow, Quip, Slack, PagerDuty, Radar
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