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DescriptionTech company in El Segundo is seeking an Account Manager to support their sales team. The Sales team plays a key role in building loyalty and trust with our customers. Our developed and motivated sales teams implement company strategies and business processes which ensure sales targets are maximized. The Inside Account Management team works directly with channel partners and internal company teams across the organization to ensure client satisfaction and retention.The Account Manager works direct with our high volume shipping clients to ensure we grow volume and retain existing business. The role is responsible for revenue growth within a specified portfolio of managed accounts, customer satisfaction, and client retention. The AIAM is also responsible for maintaining and growing external relationships with personnel from the United States Postal Service and other channel partners, as well as, internal cross functional teams.Responsibilities:Primary Objectives:
Manage an assigned book of business.
Reduce managed account churn.
Build strong internal and external customer relationships.
Be an industry expert and advocate.
Essential Position Duties:
Manage an assigned book of business.
Conduct account reviews with every account within your portfolio. Campaign focused account reviews to move customers to new products and services. Conduct solution calls to increase revenue and retain business Introduce upgrades and new features where applicable.
Reduce managed account churn.
Take ownership of the customer experience post-sales. Develop multi-layered relationships within the account Be available for all client needs
Build strong internal and external customer relationships.
Act as the key point of contact (POC) for assigned customer’s day-to-day needs. Track the development and success of our customers, referencing their business goals and knowing how to accurately align with them. Effectively negotiate issues that may arise.
Be an industry expert and advocate.
Be a product expert and communicate the value in new products/features to assigned accounts. Stay abreast of industry news, innovations, trends, best practices, and make recommendations.RequirementsQualifications:Additional Position Duties: Sit for prolonged periods of time. Utilize wrist and hands for a prolonged period of time. Walk short distances. Stand for short periods. Speaking and conversing with others. Lift up to 25lbs without assistance up.Education and/or Experience: Bachelor’s degree preferred. Minimum of Two (2) years field sales experience required. Minimum of Two (2) years relationship management experience. Shipping and/or eCommerce industry experience desired.Skills and Knowledge: Excellent verbal and written communication skills. Proven negotiation and closing skills. Strong customer relationship management skills. Ability to demonstrate critical thinking.Computer/Software/Application Proficiency: Working knowledge of Microsoft Office applications. CRM experience a plus.Travel Requirements: Less than 10% travel required.To apply please submit your resume to Maritza Velazquez at maritza.velazquez@officeteam.comOfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.Apply for this job now or contact us today at 888.490.4154 for additional information.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: El Segundo, CADate Posted: October 1, 2019Employment Type: TemporaryJob Reference: 03080-0011158705Staffing Area: OfficeTeam
Vacancy expired!