Vacancy expired!
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities: - Ability to answer incoming end-user Service Desk calls to provide first and second level troubleshooting support to the enterprise
- Preferred one (1) plus year of experience in Information Technology (IT) operations and end user support services
- Knowledge of user account management, remote assistance tools, Microsoft software, Active Directory, Citrix, VPN, TCP/IP, Wi-Fi, smart phones and Local Area Networks
- Able to clearly document calls and issues in the ticket management system while meeting service level agreements
- Exceptional interpersonal and customer service skills for handling difficult customer calls, major issues and escalations to Tier II technical teams
- Able to work any scheduled shift to include after hours and weekend shifts when requested
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Technical Certifications or equivalent work experience in IT industry
- 1+ years of experience with Microsoft Software, Office Suite
Preferred Qualifications: - Associates Degree or higher
- Recommended Certifications: HDI Support Center Analyst; ITIL Certification; CompTIA A+
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Tech Support, Desktop Support, HDI Support, IT Support, ITIL, El Segundo, CA, California, Optum, UHG, WAH, WFH, Telecommute, Remote, Hiring Immediately, #RPO Vacancy expired!
