IT Helpdesk Support (Afternoon Shift) job vacancy

Vacancy expired!

WELCOME TO ZOOZOO Digital are an award-winning cloud software company with offices in LA, Dubai, London and Sheffield UK. We help the biggest names in global entertainment to reach audiences everywhere with our high-quality localization and media services, adapting original TV and movie content for different languages, regions, and cultures.

Our Mission: To help our clients share their stories, by adapting the world’s most watched TV shows and movies into new formats and languages for international audiences to enjoy.

Our Clients: Major Hollywood studios and streaming services, like Disney, Netflix, NBC Universal, Paramount, Facebook, Sony, and HBO, among others.

Our Services: Dubbing, subtitling and captioning, audio description, metadata localization, artwork localization and media processing.ZOO Digital’s state of the art technology services are backed by the award-winning bespoke software created by our ever-growing Research & Development team, ZOO Digital Labs. The team create cutting edge software solutions to supercharge our services and make our customers’ lives easier. To find out more, visit https://www.zoodigital.com/

ABOUT THE ROLE

Salary: DOE

Location: Flexible Hybrid, or Office Based (El Segundo)Due to continued expansion, ZOO Digital are currently seeking an IT Helpdesk Support Technician to join their team based in El Segundo, CA. The IT team provides around the clock technical support to a wide range of ZOO Digital departments, covering the implementation, configuration, and maintenance of essential business systems and equipment. You’ll work within a supportive and progressive team with plenty of opportunities for professional and personal development - ZOO Digital’s technology is constantly evolving!As IT Helpdesk Support Technician, you will support ZOO Digital staff by providing an effective and efficient support service. Reporting into the IT Director, your assignments will range from troubleshooting and repair to reloading and re-imaging of PCs/laptops.Day to day responsibilities will include;

Providing desktop support to all staff.
Assisting in the creation of various networking accounts.
Responding to emails from employees and customers seeking help with software, or computer-related issues
Maintaining proper documentation in the Helpdesk ticket system, responding within agreed SLA times
Learning the functions and back end of our software program, providing guidance to users to achieve specific goals
Aid the development team in conceptualizing updates and upgrades that will enhance users' experience
Assignment/troubleshooting of laptops with JAMF and NINJA
Performing small Linux commands for certain processes
Installing and maintaining PCs/Laptops and associated software and peripherals
Providing follow-up on problems or escalation

All on site ZOO employees must be fully vaccinated against COVID-19 and must provide CDC verification of their vaccination status as part of the onboarding process before starting.

WHO ARE WE LOOKING FOR? The IT Helpdesk Support Technician will form a central part of ZOO’s IT Service team, providing an efficient end-to-end support service, so we are looking for experienced and personable applicants with great communication skills and a passion for customer care.Previous experience in technical phone support and troubleshooting is essential, as well as a minimum of 4 years’ experience in;

A Helpdesk ticketing system
Active Directory
Entry level network troubleshooting
Windows (XP-Windows 10), Mac OSX Operating Systems
Mac OS cloning
Knowledge in Windows cloning

We are also looking for the following skills and experience;

CompTIA A+ (must have)
Network+ certification preferred.
CCNA or MCSE certification a plus.
Associate degree or equivalent from two-year College or technical school; or 2+ years related experience and/or training; or equivalent combination of education and experience.
Experience in moves, adds or changes in Windows or UNIX domains and/or phone systems.
Knowledge of Post-production software such as Pro Tools, Final Cut Pro, After Effects, and Photoshop.
Knowledge of JAMF/Ninja software
Knowledge of Linux

WHY CHOOSE ZOO? Our technology is constantly evolving, so there’s never a dull moment with ZOO! Our team is made up of creatives, innovators, linguists, and collaborators from all corners of the world, and we employ the brightest and most original thinkers in our industry. Along with a competitive salary, we also offer excellent company benefits, which include;Unlimited access to over 5,000 courses on Udemy for businessMedical, Dental, VisionSTD, LTD, Life Insurance401k PlanShare Save PlanPTO/Sick TimePaid HolidaysMembership Discount at Bay ClubsStocked KitchenWe value all the folks that make ZOO a great place to work. For further details on what it’s like to work for us, please visit our company Glassdoor page -

Vacancy expired!

ID	#43720746
State	California
City	Elsegundo
Job type	Permanent
Salary	USD Depends on Experience Depends on Experience
Source	ZOO Digital Production
Showed	2022-06-30
Date	2022-06-09
Deadline	2022-08-08
Category	Technical support
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Job Details

IT Helpdesk Support (Afternoon Shift)