Measure Technician - Emeryville

POSITION PURPOSEThe HDE Measure Technician will perform the primary functions of job site pre-installation measures, confirming the Sales Consultant quote prior to any product being ordered for all HDE products, including but not limited to windows and entry doors. For measures, post product sale measuring will occur following the sale and prior to product ordering. The Measure Technician will conduct measures on windows and entry doors and maintain safety standards at all times. In performance of duties the Measure Technician will uphold THD Values through all interactions with customers, associates, and contractors.MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES60%- Measure each sold window or entry door opening using industry standard methods to ensure product ordered meets required installation specs and to ensure install is performed timely without reorders. Conducts work with exceptional customer service skills considering the customer experience, the homeowners' property, communication during the time of measure, and support of branch operations.15%- Perform simple window services and warranty work including but not limited to hardware and balancer repairs, sash replacements, caulking.15%- Collaborates with installers, branch team and the operations enter to ensure communication of daily activities. Attending ongoing weekly/monthly meetings for measure, sales and product training.10%- Conduct job site visits, ensure customer install experience. Return to job site where installer issues include window or entry door reorders or large add labor requests.NATURE AND SCOPEReports to Branch Installation Manager.This role has no direct reports.ENVIRONMENTAL JOB REQUIREMENTSEnvironment:Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.Travel:Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONSMust be eighteen years of age or older.Must be legally permitted to work in the United States.Education Required:The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.Years of Relevant Work Experience: 3 yearsPhysical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Additional Qualifications:Construction trade skills and knowledgePreferred Qualifications:Experience with residential window installationKnowledge, Skills, Abilities and Competencies:Strong customer service skillsGeneral construction knowledge/experienceMeasuring/basic math skillsInstallation trade knowledge with residential exterior productsVerbal communication skillsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.