Network Monitoring Analyst job vacancy

Vacancy expired!

Top Skills- Team Building experience- Capacity and drive to learn more and go beyond.- Customer serviceThis is the Eyes on Glass role, which monitors the network systems and application events.Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.Create and track incident tickets, change requests, work orders, service requests and assignments as directed.Issue initial outage notification event communications as directed.Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.Initiate major outage communication technical bridges as requested.Apply fix procedures as instructed for repetitive events as instructed. Network/System/Application monitoring -Monitoring & Scheduling alarms & alerts based on Eyes on Glass, Initial Outage Mgmt., Notifications, 7x24 hour support.Manage alarms and alerts received from existing monitoring programs with previously defined business rules.Monitor network, applications, and systems across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes.Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed.Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.Escalate incidents as needed if not well-defined by Run Books or work instructions.HS Diploma or equivalent work experience.AA in Information Technology or related field or equivalent work experience desired.Basic knowledge of network protocols, software applications, or operating support systems desired.May require certification applicable to the technology being supported.1 year experience in telecommunication, internet, or network operation center environments desired.Previous experience working in ticket management systems/ applications (i.e., BMC Remedy), monitoring network devices or software operating systems desired.

Vacancy expired!

ID	#44942416
State	California
City	Fairfield
Job type	Contract
Salary	USD Depends on Experience Depends on Experience
Source	Amiseq Inc.
Showed	2022-08-17
Date	2022-08-16
Deadline	2022-10-15
Category	Et cetera
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Job Details

Network Monitoring Analyst