Job Details

ID #15650156
State California
City Fairfield
Job type Permanent
Salary USD TBD TBD
Source Rose International
Showed 2021-06-20
Date 2021-06-19
Deadline 2021-08-18
Category Systems/networking
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Network Operations Analyst

California, Fairfield, 94533 Fairfield USA

Vacancy expired!

and those authorized to work in the U.S. can be considered as W2 candidates. Job title: IT - Network Operations AnalystDuration: 06/06/2021 to 06/05/2023Work Location: Fairfield CA 94533

LOCAL CANDIDATES ONLYAlternate Working Schedule (AWS): Wed - Sat - 8:00 pm to 6:30 am; required to work onsite if needed.We are really looking for a facilitator for Incidents and someone that has more general computer knowledge and soft skills. below are the top 5 skills that HM would like to see.TOP THINGS:1. Strong Email writing & verbal communication2. Excellent phone skills (Managing Conference calls/Bridges)3. Windows 10, Microsoft Office Suite, & web browser experience4. Experience with web based monitoring tools (Application and network)5. Ticket management - Incident command, Escalations & tracking?

This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.Process routine change requests and work orders.Perform data analysis/trending on the network and applications as per predefined documented procedures.Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.Incident Management -Manage timely ticket updates.Use run-book steps for first level break/fix restoration needs.Complete repetitive, basic maintenance activities as requested.Event Management -Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.Initiate conference bridges for outages as part of the outage management process.BA/BS in Information Technology or related field or equivalent work experience.Desired:Intermediate knowledge of network protocols, software applications, and operating support systems.Desired:Current Networking Certification; ITIL Certification.Minimum of 2 years experience in telecommunication, internet, or network operation center environments.Desired:Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.Desired:Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner;Interacts with users,IT professionals and team members typically reporting and discussing progress of projects/incidents;Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership;Escalates to more experienced resources on unusual or more difficult incidents;Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP);Qualitative and quantitative analytic & problem solving skills;Ability to learn new concepts quickly;Organizational skills;Advanced verbal and written communication skills;Proficient in Microsoft Excel and Word;Is able to work independently or as part of a team;Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP);Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks;Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.May require some local traveling for training, meeting, etc.Able to support shift schedules as required to meet business needsClient Company is an AA/EEO employer that actively pursues and hires a diverse workforce.

Vacancy expired!

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