Vacancy expired!
Description:JOB SUMMARY: The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. EDUCATION/EXPERIENCE: High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information; ability to comply with current and updated policies and procedures; ability to interact courteously and effectively with a diverse population; cultural competency; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time; occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds; work is constantly performed in an office environment. JOB RESPONSIBILITIES: 1. Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services 2. Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken 3. Follow standard operating procedures to ensure consistency and accuracy 4. Address customer’s inquiries and resolve problems to ensure that appropriate changes are made 5. Refer unresolved customer grievances to designated departments for further investigation 6. Communicate with supervisor regarding any potential needs or concerns 7. Perform data entry accurately 8. Perform other duties as assigned by managementSkills:Customer service, Customer support, Customer service call centerTop Skills Details:Customer service,Customer support,Customer service call centerAdditional Skills & Qualifications:JOB SUMMARY: The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. EDUCATION/EXPERIENCE: High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information; ability to comply with current and updated policies and procedures; ability to interact courteously and effectively with a diverse population; cultural competency; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time; occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds; work is constantly performed in an office environment. JOB RESPONSIBILITIES: 1. Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services 2. Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken 3. Follow standard operating procedures to ensure consistency and accuracy 4. Address customer’s inquiries and resolve problems to ensure that appropriate changes are made 5. Refer unresolved customer grievances to designated departments for further investigation 6. Communicate with supervisor regarding any potential needs or concerns 7. Perform data entry accurately 8. Perform other duties as assigned by managementExperience Level:Entry LevelAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Vacancy expired!