Job Details

ID #21694410
State California
City Folsom
Job type Contract
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source eXcell, a division of CompuCom Systems, Inc.
Showed 2021-10-25
Date 2021-10-24
Deadline 2021-12-22
Category Et cetera
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IT Support Technician - Level 4

California, Folsom, 95630 Folsom USA

Vacancy expired!

Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! The Level 4 Tech will provide system hardware / software upgrades, system repair, KVM and PDU install, and debug in the lab environment. Hardware and software upkeep to include assistance with compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop, and KVM hardware located in the data center / lab used in the iLab virtual environment. OS includes Windows and Linux / Unix. Acronis setup, DataGrove setup, and other system maintenance as requested. Support will be provided as dedicated models with 40 hours a week during standard business hours. Responsibilities will include:

  • Physical Lab Support
    • Install updates to firmware or system drivers
    • Maintain servers and KVMs to ensure connectivity
    • Set up multiple clients that connect to one server in temporary lab projects
    • Custom OS or software support needed in the Lab environment
    • Ability to understand LNSP under EC written guidelines and process
    • Complete intake process requests i.e. tickets
    • Working knowledge of Linux a plus
    • Complete required training (Hazardous materials, data center safety, etc.)
    • LTO5 Tape library swap and rotation schedule
  • General understanding of Windows Server OS (i.e. 2008R2, 2012R2, 2016)
  • General understanding of Blade Servers and enclosure configurations
  • General understanding configuring VC Flex Cards (Virtual Connect)
    • Set up initial meeting with lab customers to collect customer requirements
    • May also be involved in assisting with physical install documentation
    • Issues or problems are escalated to site Field Engineer (FE)
    • Provide training to Level 3 contractors as needed
  • Virtualization Support
    • Remote installation and / or upgrading of Hypervisor software on Blade series hardware
    • Integrating Hypervisor Servers into existing Virtualization Environments
    • General VM access, configuration, and troubleshooting
    • Moving and provisioning of VMs or Image templates within the Virtualization Environments
    • Generic Virtualization troubleshooting of hypervisor and web interfaces
    • Generic Virtualization Storage troubleshooting
    • Guarantee iLab server and KVM connectivity; as well as all non-IT network connected iLab hardware
    • General understanding of Virtualization concepts and implementation
    • General understanding of Network Management (i.e. interconnectivity, integration, Add / Edit / Remove requests, firewall settings)
    • General understanding of Remote Connectivity & Management (i.e. integration with iLab, DNS requests, Edit / Change / Remove requests)
    • Working knowledge of Windows operating systems
    • Basic knowledge of installing and networking Linux (no Linux OS troubleshooting required)
Full COVID-19 vaccination may be required. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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