Vacancy expired!
- Provides Tier II support to users by researching, diagnosing, and resolving technical problems involving both business and IT related technical issues with end-user computer technology.
- Installs approved software within regular business hours. Prepare software using provided software package utility for deployment.
- Electronically "push" software, software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices. Update 100% of affected available devices in accordance with the timelines established within the request.
- Assist users in identifying service requirements and developing appropriate technical specifications that are consistent with user needs. Provide advice on automating functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment, and infrastructure compatibility. Provide users with recommendations on approved equipment and software.
- Issue, maintain, and delete end-user accounts
- Provide configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware.
- Install new computers per the NEC Life Cycle Replacement Policy
- Provide Local Touch Labor Services to include installation, troubleshooting, repairing, and software updates, security updates, vendor patches (service packs, service releases), etc., when electronic application means do not exist.
- High school/GED
- 6+ years of experience performing PC maintenance functions
- Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M and BBP 05-PR-M-0002
- Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
- Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
- Extensive knowledge of Applications
- Extensive knowledge of PC Software, Operating Systems/Windows 7, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus
- General knowledge of Windows technology and TCP/IP networking
- Must have valid driver's license
- Clean driving record
- Occasional use of company vehicle while on work site
Vacancy expired!