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Job Description
Think you know us?
Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.
Individuality fuels our brand and our global team – we’re proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.
So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
If you think you could support Visa as a CLIENT IMPLEMENTATION LEAD, we want to hear from you – together, let’s make Visa a great place to work.
What’s it all about?
The Client Implementation Lead is part of a highly skilled and motivated project team. They assist our clients to onboard onto the Visa SaaS systems offered by Token ID.
The Client Implementation Lead’s goal is to make sure the product onboarding is delivered in the production environment with all required configuration and in line with the customer requirements as smoothly and efficiently as possible.
This role makes sure all the technical client artifacts are properly reviewed and validated before delivery to the customer Visa Service (SaaS).
What we expect of you, day to day.
Tasks
- Lead the customer kick-off call
- Coordinate weekly calls with the Customer and Visa team
- Navigate customers through VDP on Project Creation and answer customer questions related to VDP
- Guide customers to upload SSL keys and answer customer questions related to SSL protocol
- Coordinate Customer TRID creation with VTS, MC and Amex
- Coordinate Certification Tests, debug errors, review logs, request support to Token ID Dev Team
- Extract Debug/troubleshoot information from TGS Service
- Perform first Tokenize test
- Customer support during production ramp-up: coordinate calls with Customer support, design of launch plan, promotion to production (including sending promotion emails to client & stakeholders)
- CIL supports Customer Support team in case of any incident during on call duty.
- CIL takes priorities and direction from Program Manager
- Handover to production support team
- Attend technical calls with the Customer Development teams during Testing and Certification
- Basic knowledge of REST APIs and related tools (Postman, SoapUI, Apigee, etc)
- Project Management skills (follow-up, reporting status, identifying risks)
- Willingness to take ownership of the project and follow-up with several internal and external areas to “get things done”
- Customer oriented attitude
Skill set(s) required
- Knowledge about Onboarding process & Visa Developer Portal (VDP) usage
- Basic Understanding of Customer use cases
- Customer facing (communicative) skills
- High level understanding of Token ID Products and onboarding processes
- Training/Presentation skills
- Cryptographic knowledge
- Knowledge of varying Token ID Product Use cases, API usage and usage of key material
- Knowledge of Testing & Certification processes for all supported schemes
- Knowledge of TRID request and configuration processes for all supported schemes
- Partner facing (communicative) skills
- Access to external partners (Visa, MC, Amex)
- Knowledge of Key Management
- Knowledge of Token ID support process/contacts
- Planning skills
Qualifications
Basic Qualifications
5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of workexperience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with aPhD Bachelor’s degree or equivalent education
Preferred Qualifications Self-Starter Energetic personality Positive attitude Team player Excellent verbal and written skills in English At least 3-5 years’ experience in a similar job A hands-on attitude is crucial Preferred: Knowledge of SaaS product lifecycle Preferred: Knowledge of Payment systems Preferred: Knowledge of cryptography and HSMs Preferred: knowledge / experience of Java and related technologies
This position is open to locations in Foster City, San Francisco and Bellevue.Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.Work Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
Vacancy expired!